Overview
The People Operations Manager – Brazil delivers high‑quality, compliant, and scalable HR services across the employee lifecycle in Brazil—bringing together HR generalist expertise and shared services operational leadership to balance local nuance with standardized execution.
You’ll own delivery of core lifecycle products (hire‑to‑retire), lead complex escalations with sound judgment, operationalize changes and drive continuous improvement—strengthening processes, communications, data quality, and reporting in HR systems to improve the employee and manager experience.
Together with a People Operations Advisor, you will partner closely with GEO HR, HR COEs/HR Consulting, Payroll, Legal, and regional/global People Operations teams to deliver consistent, compliant outcomes aligned to Microsoft’s People Operations delivery model.
Responsibilities
People Operations Delivery & Employee Experience
- Deliver end‑to‑end HR operational support for Brazil across core lifecycle moments (hire‑to‑retire), balancing standardized processes with country‑specific requirements.
- Serve as an escalation point and owner for complex employee and manager inquiries that require deeper policy interpretation, judgment, or local labor law context.
- Ensure accurate, timely resolution of HR cases and transactions in alignment with established SLAs, quality standards, and compliance obligations.
Data Management
- Ensures operational compliance with policies, laws, and regulations for supported lifecycle products.
- Supports data modeling initiatives by using data generation and troubleshooting techniques to meet customer and business needs.
- Tracks and analyzes the root cause of issues related to data integrity, security, and privacy.
- Executes control measures or processes for compliance.
- Reviews policies and facilitates decision-making on exception cases.
- Provides recommendations and guidance on data administration to team members within service line.
People Management
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model: Live our culture. Embody our values. Practice our leadership principles.
- Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn.
- Care: Attract and retain great people. Know individual’s capabilities and aspirations. Invest in the growth of others.
People Operations Customer Support
- Operationalized changes within People Operations by contributing to the design and owning delivery of changes by developing communication materials related to changes in a customer support system during the implementation of HR programs.
- Partners with senior operational stakeholders to monitor, escalate, or address inquiries/issues related to employee experience or change communication.
- Shares feedback on employee experience and assesses impact on employee experience and shares with peers and next level managers/leaders.
- Builds rapport and consensus with senior partners and stakeholders to align operational processes. Manages the end-to-end service model for a supported employee lifecycle products and promotes the use of platforms and tools. Supports and presents recommendations to drive the adoption of the end-to-end service delivery model. Partners with engineering team to fix tool issues.
- Handles escalated inquiries and performs transactions for a supported service area in a region. Researches, develops, and recommends solutions to manage the service processes aligned with established practices, policies, and/or laws. Connects with peer disciplines (e.g., GEO HR, HR Consulting, Procurement, Finance, Engineering) to address inquiries, if needed. Creates a plan to address complex issues for resolution. Allocates resources and confirms relevant stakeholders to engage with. Confirms resolution is sustainable and meets company guidelines.
Policy, Compliance & Risk Management
- Understands Brazil employment laws, internal policies, and governance standards consistently and applies them to operational execution and employee guidance.
- Partners with GEO HR, Legal, HR Consulting, and COEs as needed to address sensitive or higher‑risk matters while ensuring proper documentation and escalation.
- Operationalizes statutory changes across regional and global service lines as needed.
- Responsible for statutory reporting within the People function.
- Supports internal controls, audits, and compliance reviews related to HR operations in Brazil.
Stakeholder Partnership
- Collaborate with HR Business Partners, COEs, Payroll, Finance, and external vendors to ensure seamless execution of HR programs and services.
- Act as an informed local voice for Brazil, providing feedback to global and regional teams on policy applicability, operational gaps, and employee experience insights.
Process Management
- Leads the implementation of a new process by supporting defined action plans. Conducts analysis and collects feedback for centralized processes (e.g., onboarding, base compensation) and other complex processes/procedures. Reviewing and recommending the design of new processes or procedures as requested.
- Leads the implementation of solutions and changes to improve a process based on an established strategy or action plan. In partnership with functional operations team, monitors key performance indicator (KPI) targets to identify opportunities for continuous process improvement and future investment to drive efficiency and improved employee experience.
Supplier/Vendor Management
- Prepares analysis or reports (e.g., dashboard and scorecard) to measure supplier/vendor performance as defined by the Statement of Work (SOW). Acts as point of contact for vendor's management to coordinate and document issues (e.g., sick/vacation time).
Qualifications
Required/minimum qualifications
- Master's Degree in Human Resources (HR), Business, Operations, or related field AND 2+ years experience in HR operations, HR Generalist, or related field OR Bachelor's Degree in Human Resources (HR), Business, or related field AND 4+ years experience in HR operations, HR Shared Services, HR Generalist, or related field OR equivalent experience.
- 1+ year(s) people management experience, including formal or informal leadership or equivalent experience.
- Portuguese and English language (professional working proficiency, spoken and written) is required to effectively support stakeholders in Brazil.
Interviews may include language assessment.
Additional or preferred qualifications
- 2+ years people management experience, including formal or informal leadership.
- Ability to communicate fluently in Spanish, both verbally as well as in writing.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**