People Operations Specialist

Palantir Palantir · Enterprise · New York, NY · People

This role is not AI-related as it is a People Operations Specialist position, focusing on HR functions like onboarding, data management, and employee support. It does not involve shipping ML models or directly building AI systems.

What you'd actually do

  1. Ensure a smooth employee experience from the very beginning of a new Palantirian’s journey. The People Operations team is a critical gateway to helping employees connect with the valuable resources we offer and the team oversees the new hire experience for all hires. This includes, but is not limited to, sending offer letters, onboarding logistics, compliance tasks, and partnering with other internal teams.
  2. Create, implement, and own operational people initiatives such as internal transfer process, triaging inbound requests and partnering on HRIS process improvements.
  3. Identify areas of opportunity to streamline workflows and optimize operational programs, partnering with cross-functional teams to design and implement solutions.
  4. Dive in and leverage People data to answer questions coming from the business.
  5. Manage programs across the People Operations team - this could be anything from vendor management to building SOPs/new workflows to meet emerging business needs.

Skills

Required

  • 2+ years of experience in a similar role in a Human Resources/People team.
  • Ability to independently manage competing priorities, including self-driven projects and collaborative team efforts.
  • Clear and concise verbal and written communication. Ability to collaborate across a diverse set of stakeholders - including technical and business teams.
  • Ability to manage high-volume workstreams while maintaining attention to detail.
  • Track record of driving process improvements and identifying ways to optimize workflows over time, enhancing either the employee or operator’s experience.
  • Adaptable and confident in navigating a rapidly changing work environment while solving open-ended problems through operational solutions and streamlined processes.
  • Adept at acting upon feedback and maneuvering challenging and nuanced situations with tact.

Nice to have

  • Passionate about People Operations (employee onboarding, data management, customer service)
  • Committed to providing high-quality service
  • Understand and can articulate the broader context of people project work – what tradeoffs were made, who made them, and what the reasons were.
  • Outcome-oriented and pursue solutions in a thoughtful, iterative, and empathetic way.
  • Keen eye for detail and critical thinking
  • Motivated by consistently improving internal processes that remove friction and create seamless employee experiences.
  • Find people-focused work exciting and rewarding, and you're energized by the opportunity to work at the intersection of people and operations.

What the JD emphasized

  • Required to work west coast hours on occasion