Overview
The People Operations Center of Excellence aims to enable People Operations Services at scale, simplify and standardise processes, improve data quality and consistency, and deliver a seamless employee experience across Microsoft. The People Operations team provides centralised HR support, handling employee inquiries, managing HR transactions, and leveraging digital and AI solutions to enhance service delivery.
Within this model, the EMEA Offboarding team manages end-to-end employee exit processes across multiple countries and regulatory environments. The team ensures compliant, accurate, and timely execution of offboarding activities, including complex and sensitive termination scenarios, payroll inputs, documentation, and stakeholder coordination.
As a Senior HR Service Advisor (Offboarding – EMEA), you will own complex offboarding cases, including involuntary terminations, and work closely with business stakeholders, HR Consulting, and Payroll to ensure compliant and seamless execution of employee exits, while driving process excellence and standardisation.
Responsibilities
Customer & Case Management
- Manage employee and manager inquiries related to offboarding processes, including complex and sensitive cases
- Own end-to-end case management for high-impact scenarios (e.g., involuntary terminations, escalations)
- Act as subject matter expert for country-specific offboarding processes, policies, and compliance requirements
Complex Offboarding & Involuntary Terminations
- Execute end-to-end processing of involuntary terminations, including performance-related exits, job eliminations (JE), and other business-driven separations
- Partner closely with HR Consulting and business stakeholders to support termination readiness, documentation, and execution
- Prepare and manage termination documentation, notifications, and payroll inputs, ensuring accuracy and compliance
- Support scenarios requiring pre-termination preparation, including simulations, calculations, and coordination across teams [DTP_Involu...nation_UAE | Word], [Involuntar...A template | Word]
Business & Stakeholder Partnership
- Collaborate with business, HR Advisory, and HR Consulting teams on termination actions, including restructures and performance management-related exits
- Provide guidance on process, timelines, and operational requirements to ensure smooth execution
- Coordinate cross-functional stakeholders (Payroll, Benefits, Immigration, vendors) to deliver seamless employee exits [DTP_Involu...nation_UAE | Word]
Data & Compliance Management
- Ensure high data accuracy within HR systems and alignment with local labour laws and global policies
- Manage payroll inputs, severance components, and final settlement coordination with Payroll teams
- Identify and mitigate compliance risks in complex and country-specific termination scenarios
Process Improvement & Operations Excellence
- Identify opportunities to simplify, standardise, and automate offboarding processes
- Support implementation of new tools, workflows, and process changes, particularly for high-complexity term types
- Leverage AI and digital tools to reduce manual effort and improve delivery quality
Knowledge & Documentation Management
- Maintain and update desk-top procedures (DTPs), KBAs, and process documentation for complex scenarios (e.g., involuntary terminations, JE, performance exits)
- Support training and knowledge transfer within the team, acting as SME for complex processes
Vendor & Stakeholder Collaboration
- Coordinate with external vendors and internal partners to ensure accurate execution of termination-related activities
- Act as escalation point for issues impacting delivery, compliance, or employee experience
Performance & Continuous Improvement
- Monitor and analyse performance metrics (volume, FR, DTR, CSAT)
- Drive improvements focused on quality, speed, and reduction of escalations
Qualifications
Required Qualification:
- Bachelor’s degree in Human Resources, Business, Operations, or related field, or equivalent experience
- Minimum 3+ years of experience in HR operations, shared services, or employee lifecycle management
Preferred Qualification:
- Strong experience handling complex or sensitive HR cases (e.g., involuntary terminations, escalations, compliance-driven processes)
- Solid understanding of HR processes, ideally with exposure to offboarding, employee lifecycle, or case management environments
- Experience working with HRIS systems and case management tools
- Ability to manage high-volume workloads with strong attention to detail and accuracy
- Strong stakeholder management and communication skills, including collaboration with business stakeholders and cross-functional HR teams
- Ability to operate in a fast-paced, regional or global environment with a continuous improvement mindset
- Knowledge of labour laws, payroll processes, and data privacy requirements is a strong advantage
#MCAPSEiP
HR Shared Services Support IC2 - The typical base pay range for this role across Czechia is Kč 546,000.00 - Kč 942,000.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here: https://careers.microsoft.com/v2/global/en/corporate-pay/czech-republic-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**