**Who we are **
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The People Process Optimization (PPO) team scopes, develops, deploys, and maintains the processes that underpin the seamless function of our most critical People team capabilities. We are strategy-driven individuals who utilize expert frameworks to add organization to chaos. We are looking for a Specialist with expertise in Lean methodologies and operations environments to drive holistic process optimization across our portfolios.
What you’ll do
You will apply your innovative thinking and technical fluency to optimize processes that enhance the employee experience. Your work will span the full process lifecycle, with a specific focus on leveraging AI and automation to simplify the user experience. You will be responsible for the holistic management of the PPO Portfolio, ensuring all delivery is grounded in robust data and clear ROI considerations.
Responsibilities
Process Optimization Excellence:
- Apply process optimization frameworks to the holistic management of the PPO Portfolio, leading major optimization initiatives with significant complexity.
- Drive discovery and analysis phases using expert optimization frameworks (Lean Six Sigma) to address root causes and deliver metrics-driven impacts.
- Lead Service Catalog development to standardize and streamline People team offerings across multiple portfolios.
- Create roadmaps for process improvements, applying rigorous ROI considerations to all prioritization frameworks and resource requests.
Technical Enablement, AI, & Automation:
- Leverage AI and automation wherever possible to eliminate manual toil and proactively mitigate process bottlenecks.
- Demonstrate high technical fluency by evaluating whether proposed technical solutions meet business requirements and system constraints.
- Translate complex business needs into simplified, automated process designs that enhance the end-user experience.
- Lead user acceptance testing (UAT), ensuring technical implementations deliver the intended ROI and operational excellence.
Strategic Alignment & Data-Driven Management:
- Ensure all delivery is guided by strategic planning frameworks and aligned with broader organizational goals.
- Operate as a cohesive cross-functional unit, collaborating extensively with stakeholders to navigate ambiguous process ownership.
- Use robust data to identify "current state vs. future goals" and establish scalable frameworks to track progress and demonstrate measurable business value.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years of experience in process optimization or business process reengineering.
- Deep expertise in DMAIC and other Six Sigma/Lean methodologies.
- Proven ability to apply ROI analysis to project prioritization and decision-making.
- Strong technical fluency with a track record of utilizing AI and automation to streamline enterprise processes.
- Excellent analytical skills with a requirement that all delivery be grounded in data.
Preferred qualifications
- Professional certification in Lean Six Sigma.
- Experience in Service Catalog design or holistic portfolio management.
- Experience optimizing processes within a high-growth tech environment (HR or Finance operations preferred).