Pillar Strategy Lead, Trust and Safety, Strategy and Operations

Google Google · Big Tech · New York, NY +3

This role is a Strategic Lead for Trust and Safety at Google, focusing on developing and executing strategy for assigned pillars and managing an organization-wide AI transformation initiative. The role involves translating high-level goals into measurable plans, defining KPIs, preparing data-driven narratives, and acting as a liaison between teams. The AI transformation aspect focuses on empowering teams with new agentic tools and redesigning processes.

What you'd actually do

  1. Serve as program manager for the Trust and Safety-wide artificial intelligence transformation program, focusing on empowering trust and safety team members with new agentic and other tools to make work more efficient and redesign processes and workflows.
  2. Author annual strategic plans and multi-year roadmaps in partnership with Pillar Leads, ensuring direct alignment between team contributions, trust and safety, and Google’s top-level priorities.
  3. Define KPIs to measure business impact and prepare data-driven narratives for executive reviews, specifically QBRs/MBRs, to quantify ROI and inform strategic resource allocation.
  4. Act as a strategic liaison between pillars and the central Trust and Safety organization, facilitating change management and diagnosing business issues to mitigate organizational risks.
  5. Identify new strategic investments and build robust business cases to address emerging risks and unlock opportunities within the global Trust and Safety landscape.

Skills

Required

  • 8 years of experience in management consulting, operations, business strategy, or corporate advisory, or 6 years of experience with an advanced degree.
  • Experience with AI tools.

Nice to have

  • MBA degree or equivalent practical experience.
  • Experience leading organizational transformation, with specific value in AI-related change management.
  • Experience interpreting data to support executive decision-making.
  • Ability to influence executive stakeholders and cross-functional teams without direct authority.
  • Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
  • Excellent communication skills, with the ability to articulate ideas to leadership.

What the JD emphasized

  • AI transformation initiative
  • agentic and other tools
  • AI-related change management