Are you ready to shape the future of data-driven decision-making at JPMorgan Chase? Join us as a Platform and Data Operations Director and play a pivotal role in building the backbone of Client360. You will lead with impact, collaborating across teams to deliver innovative solutions that unify client data and drive business growth. Here, your expertise will help us deliver operational excellence and empower enterprise-wide transformation. Be part of a team where your leadership and vision make a difference.
Job Summary: As a Platform and Data Operations Director within Data, Digital and AI, you will lead the strategic planning and execution of platform and data operations for Client360. You will collaborate with cross-functional teams to advance a unified client view and champion data-driven decision-making. Your focus on compliance, integration of diverse insights, and operational excellence will foster client engagement and business growth. You will help drive enterprise transformation by ensuring our platforms and data operations are robust, secure, and scalable.
Job Responsibilities:
- Develop and execute strategic platform and data operations initiatives for Client360, aligning with organizational objectives.
- Oversee planning, execution, risk management, and delivery of key platform and data operations activities.
- Coach and mentor teams on best practices in platform management, data operations, and stakeholder engagement.
- Own platform and data operations performance, driving enhancements to achieve business outcomes.
- Collaborate with engineering, operations, and business teams to maintain and enhance platform and data processes.
- Define the platform and data operations experience, focusing on process optimization and stakeholder satisfaction.
- Oversee foundational platform and data processes that support Client360.
- Drive continuous improvement by establishing and monitoring key performance indicators.
- Leverage analytics, including machine learning and AI, to derive actionable business insights.
- Understand internal team needs and anticipate future requirements, collaborating across business lines.
- Utilize platform and data operations to deliver personalized client experiences and ensure regulatory compliance.
Required Qualifications, Capabilities, and Skills:
- Expertise in delivering platform and data operations, business initiatives, or transformation programs.
- Extensive knowledge of platform management, data operations, process improvement, strategic planning, and data analytics.
- Ability to influence adoption of key platform and data operations lifecycle activities.
- Experience driving change and managing stakeholders across multiple functions.
- Proven track record of leading large-scale platform, data integration, and analytics projects.
- Strong understanding of platform integration techniques, data governance, regulatory compliance, and data privacy.
- Customer-centric mindset with the ability to prioritize and deliver stakeholder needs.
- Experience leading cross-functional teams and managing stakeholders to drive innovation.
- Excellent problem-solving skills and strategic thinking about platform and data operations.
- Strong communication and interpersonal skills for presenting complex concepts to diverse audiences.
- Familiarity with emerging technologies and best practices in platform management, data operations, and CRM.
Preferred Qualifications, Capabilities, and Skills:
- Experience working in a highly matrixed, complex organization.
- Extensive experience in platform management, data operations, or CRM systems within a financial institution.
- Advanced degree in Computer Science, Data Science, Business, or a related field.
- Demonstrated ability to engage customers and stakeholders positively in platform and data operations.