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Job Category
Enterprise Technology & Infrastructure
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We are looking for curious individuals who are dedicated to identifying abusers who commit fraud and/or leverage our services to make the Internet a hostile space. You are the right person for this job if you understand spamming, malicious websites, phishing, and a plethora of other inappropriate ways that Internet Threat Actors will take advantage. You don’t want to play whack-a-mole; you want to automate tedious work away and break bad actors' business models. You are completely comfortable using Splunk for investigations, and know that progress itself is more important than perfection. We are looking for our next team member to join us in this fast-paced environment at Salesforce.
At our core, the Platform Defense and Safety team works to detect and respond to malicious user activity (misuse, abuse, crime, etc) when everything is working “as designed”. At any moment in time, multiple actors are attempting to bypass detection and response systems, masquerading as customers in order to take unfair advantage of our systems and services. Different from the full compromise scenarios we know and love, abuse is a slow simmering burn, where some of our users can become a problem.
Responsibilities
- Abuse Detection and Response: Review, triage, investigate, and respond to abuse reports and detections impacting Salesforce products, such as Sales Cloud and Marketing Cloud.
- Cross-Functional Partnership: Work collaboratively with Salesforce product teams to manage third-party report escalations, and across diverse teams to achieve organizational goals.
- Threat Analysis: Maintain a deep understanding of threats and threat actors in the online abuse landscape, particularly those exploiting systems as designed.
- Innovation in Abuse Mitigation: Identify, articulate, and document opportunities for innovation in platform abuse detection, mitigation, and response tooling.
- Stay Informed on Cyber Crime Trends: Continuously monitor emerging trends in cyber crime and online fraud.
- Documentation and Playbooks: Contribute to the development and maintenance of team playbooks and documentation.
- Crisis Management: Demonstrate the ability to take thoughtful and deliberate action in stressful crisis situations.
- Represent Anti-Abuse Efforts: Act as a public face of anti-abuse initiatives at Salesforce.
Requirement
- 5+ years demonstrated working experience in the following Information Security domains: product/platform abuse, threat intelligence, incident response, trust and safety, and/or threat detection
- Alternatively, experience in a customer-facing technical support role interacting with any of the above
- Expertise in Product Abuse detection, mitigation, and response
- Demonstrated working experience writing documentation, such as team runbooks
- Experience leveraging Open Source Intelligence (OSINT) and commercial security tools to support investigations
- Proficient in email header analysis to investigate reports of email spam and phishing
- Proficient using Splunk for investigations and to create detections/dashboards
- Proficient with Python, especially demonstrated experience using Python notebooks
- Experience building Security Orchestration and Response (SOAR) Playbooks
- Experience analyzing large and complex data sets
- Experience using various Salesforce products
- Proficient using Version Control Systems, and GitHub
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.