Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Merchant Services , you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Own end-to-end platform operations processes across incident, problem, change, release, and service request flows.
- Define and maintain operating procedures, controls, and playbooks; ensure auditability, adherence to governance, and continuous compliance.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Experience with governance and controls (risk, audit readiness, policy adherence) in operational execution.
- High judgment, discretion, and comfort handling sensitive topics with confidentiality and professionalism.
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Familiarity with enterprise third-party governance and financial stewardship controls. Comfort leveraging AI-enabled productivity tools to accelerate drafting, analysis, and synthesis.
- Experience leading special projects requiring rapid diagnosis, dependency management, and measurable operational improvements.
- Demonstrated ability to move between operational strategy and hands-on execution across multiple workstreams.