Platform Professional Services Consultant (remote, Can)

CrowdStrike CrowdStrike · Enterprise · ON, Canada, Canada · Remote

CrowdStrike is seeking a Platform Professional Services Consultant to help customers implement and leverage their Falcon Next-Gen SIEM, XDR, and SOAR features. The role involves acting as a trusted advisor, providing integration services, conducting knowledge transfer, and feeding customer requirements back to product teams. While the company uses an AI-native platform and the role involves working with AI platforms for integrations and data synthesis, the core function is customer-facing professional services for cybersecurity solutions, not direct AI/ML model development or research.

What you'd actually do

  1. Work independently providing best-in-class delivery and integration services to a wide range of organizations and verticals
  2. Act a trusted advisor to help lead customers to mature outcomes using next generation SIEM, log management, XDR and SOAR features and functionality
  3. Provide knowledge transfer of Falcon LogScale NGSIEM to our customers

Skills

Required

  • log management/SIEM solutions (e.g., Falcon Next-Gen SIEM, Splunk, Chronicle, Exabeam, QRadar, Sumo Logic, etc.)
  • SOAR (e.g., CrowdStrike Fusion, Palo Alto XSOAR, Splunk SOAR, Tines, Swimlane etc.)
  • log analysis, data onboarding, parsing, developing searches, dashboards, and reviewing alerts
  • common cloud providers and their services such as AWS, GCP, and Azure
  • supporting traditional IT Security functions such as directory services, authentication, networking, data storage, endpoint security
  • Python
  • Powershell
  • Javascript
  • YAML
  • REST API
  • GO
  • Cribl
  • Postman
  • AI platform for development of integrations, synthesis of security data, assisting with code reviews
  • documentation and knowledge transfer
  • customer requirements translation to product feedback
  • Strong problem-solving, written and oral communication skills in English

Nice to have

  • pre-sales teams at a InfoSec software or services organization on technical scoping and requirements gathering
  • post-sales handoffs
  • Recent (last 3 years) industry certifications with SANS, ISC2, Amazon, Microsoft, Google and other organizations within the Information Security domain
  • Long term (6 months min) recent experience within a SOC performing analysis and triage of security incidents using a SIEM, Log Management and/or SOAR platform
  • Extensive applied knowledge and integration experience, with demonstrable use cases with a generative AI platform

What the JD emphasized

  • 2+ years of experience working with log management/SIEM solutions
  • Intermediate (3+ years) knowledge of common cloud providers and their services such as AWS, GCP, and Azure
  • Intermediate (3+ years) knowledge of supporting traditional IT Security functions
  • Experience creating, interpreting and modifying configuration, automation and integration scripts
  • Experience using an AI platform for development of integrations, synthesis of security data, assisting with code reviews
  • Extensive applied knowledge and integration experience, with demonstrable use cases with a generative AI platform