Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As a Policy Enforcement Manager (PEM) dedicated to enforcing the policies of YouTube’s Partner Program (YPP), you will help guide the overall strategy and enforcement approach for all policies in this area. You will working with a cross-functional team across Policy Development, Product, Engineering, Legal, Ads Policy and Scaled Abuse to operationalize scalable policies that minimize brand risk to the platform while also educating Creators. You will thinking through the unique challenges of a broad array of policy areas (e.g., hate, misinformation, adult, reused content, kids) while developing processes that are consistent and resilient to protect the ecosystem.
This role will require review of graphic, controversial, and offensive video content at times. This role will also require on-call work on weekends and holidays on a rotational basis.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Be responsible for specific areas of vertical performance and extended workforce operations, including quality. Research and stay up-to-date on key trends and suspicious patterns of abuse across the team’s policy areas.
- Demonstrate understanding of how YPP policies impact YouTube users, platform changes and new product launches.Working knowledge of operations across teams with deep expertise in infra/operations and metrics.
- Liaise with policy, PR, Legal and Partnerships teams to craft and implement process solutions to emerging threats and improve Creator education. Usage of GenAI tools to drive abuse mitigation, scaled enforcement, and E2E workflow improvements.
- Generate ideas for policy changes to improve quality and reduce operational burden. Manage and shape relationships with Product and Engineering teams to increase detection and enforcement efficiency.
- Manage sensitive escalations, partnering with key cross-functional and executive stakeholders to drive solutions.
Qualifications
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in data analytics, trust and safety, policy, cybersecurity, or related fields.
- Experience in development and usage of Large Language Models (LLMs) in operations.
- Experience in SQL.
- Ability to work non-standard, on-call rotations, weekends, and holiday hours.
Preferred qualifications:
- Master's or PhD in relevant field.
- 6 years of experience in content policy, anti-abuse or customer support operations, and reviewing content or answering user questions, and working with vendors.
- Experience with, or education in machine learning.
- Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g., Python).
- Excellent communication and presentation skills and the ability to influence cross-functionally at various levels.