At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
**Job Function: **
Medical Affairs Group
**Job Sub Function: **
Professional Medical Education
Job Category:
People Leader
All Job Posting Locations:
Bogotá, Distrito Capital, Colombia
Job Description:
About MedTech
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
About Surgery
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
We are searching for the best talent for PR&O Regional Manager to be in Bogota, Colombia.
Purpose:
We are seeking a dynamic and strategic People Leader to lead the Education Operations team supporting ProFed organization for Surgery and EP. This role is responsible for driving operational excellence, ensuring compliance, enhancing service delivery, and leading the transformation of the operations function to better support strategic professional education needs.
The ideal candidate will bring strong expertise in process design, optimization, and automation (preferred), combined with a customer-centric mindset, a strong compliance orientation, and advanced data-driven decision-making capabilities.
You will be responsible for:
Lead, develop, and inspire a high-performing operations team supporting surgical education programs.
Drive end-to-end process redesign and optimization to improve efficiency, scalability, and quality of service delivery.
Identify and implement automation opportunities to streamline workflows and reduce manual effort (desirable).
Ensure a best-in-class customer experience for internal and external stakeholders, including healthcare professionals and internal partners.
Act as a change agent, leading the transformation of the operations function to align with strategic education priorities.
Ensure all processes are executed in full compliance with applicable policies, regulations, and industry standards, mitigating risks and maintaining audit readiness.
Establish and enforce governance frameworks, SOPs, and compliance controls across all operational activities.
Leverage data and analytics to monitor performance, generate insights, and enable informed decision-making.
Define and track KPIs and operational metrics, ensuring continuous improvement and accountability.
Collaborate cross-functionally with strategic education, marketing, medical, and commercial teams.
Manage resources, budgets, and operational planning to ensure efficient execution of education initiatives.
Qualifications / Requirements:
EXPERIENCE AND EDUCATION
Bachelor’s degree in Industrial Engineering, Business Administration, or a related field (Master’s preferred).
Proven experience in operations leadership, preferably in healthcare, medtech, or education environments.
Strong expertise in process improvement and optimization.
Experience with process automation tools and digital transformation initiatives (desirable).
Strong understanding of compliance requirements and regulated environments (highly valued).
Demonstrated ability to lead organizational change and transformation.
Strong customer service orientation with a focus on delivering exceptional stakeholder experiences.
Advanced data analysis skills with the ability to translate insights into actionable strategies.
Excellent leadership, communication, and stakeholder management skills.
Ability to operate in a fast-paced, matrix environment.
REQUIRED KNOWLEDGE, SKILLS, ABILITIES, CERTIFICATIONS/LICENSES, AND AFFILIATIONS
Strategic thinking & execution
Customer-centric mindset
Compliance & risk awareness
Continuous improvement & innovation
Data-driven decision making
Change leadership
Collaboration & influence
**Required Skills: **
Preferred Skills:
Analytics Insights, Brand Marketing, Channel Partner Enablement, Developing Others, Global Market, Inclusive Leadership, Leadership, Learning Materials Development, Medical Affairs, Medical Communications, Operations Management, Performance Measurement, Process Improvements, Program Management, Sales Enablement, Strategic Sales Planning, Team Management, Training People