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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We are hiring for a MuleSoft GTM Specialist within the Salesforce Professional Services Data Excellence & AI Practice team.
Our team is passionate about delivering Salesforce's premier AI and data product offerings to ensure customers get the most value from the Salesforce Platform. The MuleSoft Practice GTM Specialist plays a crucial role in positioning data solutions that deliver fast time-to-value, while charting the path for our customers to become a full agentic organization on the Salesforce platform.
You will have the ability to position MuleSoft solutions on varied business problems across different industries, while understanding business objectives, managing client expectations and communicating the value of our Services effectively. You’ll serve as a strategic advisor and Salesforce product expert to some of the company’s largest and most complex enterprise customers. You’ll be a passionate, strategic Services GTM specialist with exceptional enterprise, commercial and cross-functional skills.
We are looking for strategic, analytical thinkers with business skills to join one of the fastest growing areas of our business.
Responsibilities:
- Provide specialist MuleSoft & Integrations product & implementation expertise to help position, scope, and schedule MuleSoft Professional Services engagements, including for both customer-funded and internally funded engagements.
- Partner and build strong relationships with License Sales and Professional Services OU counterparts to educate on the positioning and representation of our Services offerings
- Engage customers, including C-Level , using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship
- Use industry expertise and business insight to understand customer motivation, business drivers, strategic goals and desired business outcomes.
- Create a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment
- Continuously explore opportunities with existing customers regarding ‘add on’ services
- Contribute to the development of internal methodologies and standardized approaches for use across Services OUs and other regional Practices
- Meet individual Services KSOs (Key Strategic Objectives), including individual utilization and individual Services bookings influenced
- Flexibility to travel across other North American locations (typically 10%-25% per quarter)
Requirements: 10+ years experience, encompassing the following -
- Working with integration platforms to solve real business problems.
- Deep understanding of API-led connectivity, MuleSoft Anypoint Platform, and the emerging AI/LLM ecosystem.
- Relevant Product experience on MuleSoft's Agentic enterprise Solutions including AgentFabric, LLM Gateway, MCP Bridge.
- Relevant experience in at least one Cloud technologies - among AWS, Azure, GCP ( sizing, design and scaling )
- Experience with different Integration Patterns and ability to recommend relevant patterns solving customer use cases.
- Strong awareness of MuleSoft different deployment models including CloudHub 2.0 and Runtime Fabric.
- Experience in a Professional Services GTM or delivery role (E.g. Account Partner, Client Partner, Engagement Manager, pre-sales Architect).
- Ability to translate complex, technical capabilities into tangible business outcomes and ROI for customers
- Background in a consultative role, with a strong understanding of consumption sales, technology and how software services fits into the overall sales process.
- Experience growing accounts with large and complex pursuits or projects ($M+)
- Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, roadmapping, enterprise transformation strategy, and executive-level requirement gathering sessions.
- Highly collaborative team player with strong interpersonal skills and the ability to thrive in a fast paced, unpredictable environment.
- Ability to operate strategically and execute tactically, a self-starter who can drive outcomes without heavy structure.
The following skills would also be a plus:
- Exemplary communication skills and ability to work in a team
- Ability to problem solve creatively and learn quickly
- Strong understanding and command of the English language including written, analytical and verbal communication skills
- Willingness to help out wherever needed
- Beginners mind
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $171,200 - $273,000 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $205,800 - $298,400 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.