Pricing Operations Manager

Okta Okta · Enterprise · San Francisco, CA · Deal Strategy, Ops & Subs Compliance-123

This role is for a Pricing Operations Manager at Okta, a company that positions itself as securing AI. While AI is central to Okta's strategy and product, this specific role focuses on the operational execution of pricing for these AI-related products. The manager will drive cross-functional initiatives, evaluate operational impacts of pricing, develop readiness plans, and work with technology teams to support quoting, invoicing, and revenue recognition. The role involves developing business requirements for system builds and creating enablement materials for sales teams. It is not a hands-on AI/ML development role but supports the commercialization of AI products.

What you'd actually do

  1. Drive cross-functional initiatives to transform pricing strategy into successful go-to-market execution
  2. Collaborate closely with several functions across the company — including Pricing Strategy, Product, Product Marketing, Legal, Finance, GTM, and Technology, Data & Intelligence — to evaluate the operational impact of pricing initiatives, develop operational readiness plans, and execute launches
  3. Navigate ambiguity and fast-moving strategy decisions with confidence, helping the team align quickly and move forward effectively
  4. Continuously assess and re-prioritize workstreams as business needs evolve, maintaining clarity and momentum across multiple concurrent initiatives
  5. Drive strategic projects to optimize and automate pricing processes, standards, and engagement frameworks

Skills

Required

  • Bachelor's degree in Computer Science, Finance, Marketing, Business, or equivalent experience
  • Minimum of 8 years of experience in a business operations or program management role, ideally at a SaaS or enterprise software company
  • preferably 2+ years in a pricing operations role
  • Demonstrated ability to thrive in a fast-paced, high-pressure environment where priorities shift and decisions need to be made quickly with incomplete information
  • A track record of strong, proactive communication: keeping stakeholders informed, surfacing issues early, and driving alignment across teams with transparency and clarity
  • Action-oriented with a strong bias toward outcomes: able to solve problems and deliver results in short timeframes
  • Demonstrated leadership experience driving complex, cross-functional execution, with a collaborative approach that builds trust across teams and levels
  • Exceptional verbal and written communication skills across all levels of an organization
  • Proficiency with Salesforce and CPQ, with direct experience supporting or executing system builds (including creating and managing quotable SKUs, custom fields, validation rules, and alert rules to support the quote to cash process)
  • working proficiency across Jira, Google Workspace
  • Experience working within or closely alongside sales-adjacent teams such as Deal Desk, Deal Strategy, GTM Strategy & Operations, or similar functions, with a solid understanding of how sales teams operate, what they need to close deals, and how pricing and operational decisions affect their work.

Nice to have

  • AI/LLM tools to drive operational efficiency and support day-to-day execution
  • Experience operating in a high-growth or rapidly evolving company environment where structure and process are still being built
  • A history of building strong cross-functional relationships and earning trust as a reliable, communicative partner, even when delivering difficult updates
  • Comfort with ambiguity and change, paired with the discipline to bring structure and process

What the JD emphasized

  • pricing strategy
  • go-to-market execution
  • operational impact
  • operational launch readiness plan
  • SKU catalog
  • pricing enablement materials
  • business requirements
  • quoting
  • invoicing
  • revenue recognition
  • transaction processes
  • pricing enablement and training content
  • pricing, product configuration, and go-to-market processes
  • Salesforce and CPQ
  • creating and managing quotable SKUs, custom fields, validation rules, and alert rules to support the quote to cash process
  • building strong cross-functional relationships
  • Comfort with ambiguity and change