Why Patients Need You
Everything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is innovative and customer oriented. Whether you are involved in manufacturing, testing, or compliance, your contribution will directly impact patients.
What You Will Achieve
The US health system landscape is evolving rapidly. Consolidation and vertical integration among Leading Health Systems (LHSs) highlight the importance of integrated care delivery and population health in a progressively challenging market. As a result, Leading Health Systems are increasingly seeking strategic partnerships that require enterprise capabilities and executive sponsorship. From a Pfizer perspective, this sponsorship serves to further enable Pfizer Inc., current BU Key Account Management teams and other cross-functional teams by working collaboratively to deliver against key priorities across the enterprise. The National Lead for IM Key Account Management will serve to support the sustained momentum of the IM KAM Platform while building an innovative and collaborative approach that further enables each BU to strengthen LHS partnerships, solidify Pfizer as a Partner of Choice and drive results.
The Key Account Management Lead will work cross-functionally, across Pfizer Primary Care Leaders (across Cardiovascular/Migraine/Anti-Viral/Obesity therapeutic areas), to research, develop, manage, and evaluate complementary above-brand engagements, programs, and projects designed to test and identify:
- New models for and evolution of care delivery, enabling patient identification, access and activation.
- New ways to demonstrate population health outcomes improvement, enabling Pfizer to better understand and impact patient care approaches across clinical development, product launch and complete product lifecycle.
- New ways to engage with LHS stakeholders based on Pfizer and / or customer need and Pfizer and / or customer expertise. Examples may include but will not be limited to evolution of care pathway, reaching populations in rural areas, predictive analytics, social determinants and areas of digital innovation.
The Key Account Management Lead will oversee leadership and day-to-day strategic planning to ensure optimal results and provide people leadership across the account team. The leader will align with the respective Brand Team Leads across the Cardiovascular/Migraine/Anti-Viral/Obesity portfolio to ensure effective coaching and execution of the strategic operating plan at an above-brand (therapeutic area) level, inspect account plans across the Integrated account team alongside Medical input, and use rigorous prioritization across the top leading health systems as it relates to tradeoffs and resourcing. A critical component of this role is maximizing the value of the Cardiovascular portfolio—including driving Eliquis utilization and deepening health system partnerships through loss of exclusivity—while simultaneously architecting the commercial and KAM infrastructure to support the successful U.S. launch of Pfizer’s first GLP-1 obesity therapy (anticipated 2028 via the Metsera acquisition). This leader will be instrumental in shaping the health system environment, building the right institutional relationships, and ensuring Leading Health Systems are positioned as committed partners ahead of launch.
The leader will collaboratively work with Medical (i.e. MOS, FMD) Leadership, Sales (i.e. RBD, RM) Leadership, Marketing, Legal, CMO, and multi-stakeholder groups to enable alignment of strategies and approach.
The Lead will oversee a KAM platform focused on continuous improvement measured by clearly defined key performance indicators that serve as benchmarks for success across the Key Account Management team.
The successful candidate will be expected to serve as a Pfizer Key Account Management & LHS expert, develop strong collaboration with the aligned leadership teams, senior global and US leads, and stay closely connected to new LHS initiatives being driven within the business.
In addition to working cross-functionally within Pfizer and with Pfizer ELT, the candidate will be expected to engage externally to establish Pfizer as a leader for LHS innovation and a partner of choice.
How You Will Achieve It
**External leadership **
Serve as an LHS innovation, program and project expert across the enterprise and with LHS partners
Develop LHS prioritization model, validated internally and externally, to guide experimentation and project focus
Develop innovative projects with leading healthcare systems that enable strategies to deliver broader access to medicines hallmarked by value-based principles
- Development of key focus areas based on Pfizer needs and customer segmentation which highlights areas of mutual expertise and need, allowing for targeted and focused experimentation
- Understanding and remaining alert to major market challenges and events relevant to our US portfolio;
- Overseeing execution and project management of required experiments with cross-functional partners and developing detailed plans for subsequent scaling, adaptation, or closure.
Collaborate with business partners across Pfizer, staying closely connected to new LHS initiatives being driven within the business and support the scaling of best practice concepts
Develop an external engagement strategy to help shape the evolution of the healthcare marketplace and position Pfizer as innovation leader and partner of choice with LHSs
Develop innovative external LHS partnership models key in collaboration across BUs, markets and advanced LHS segments
Develop and execute a strategic plan for Pfizer to leverage these innovative approaches to generate value for patients, LHSs and shareholders
IM Key Account Management
- Lead Ntl IM KAM Team Lead and KAM Platform functions to align, develop and evolve KAM approach, to include training, coaching, strategies, value propositions / resources and planning to deliver Best in Class IM KAM results
- Support prioritized customer engagements (i.e. C-Suite Executives, Quality) to establish executive presence and advance strategic business priorities
- Align cross-BU to ensure KAM collaboration, sharing of best practices and customer synergies
- Measure the impact of the IAT and KAM customer business model and market evolution to ensure optimal impact
- Align and partner with the KAM Platform team Sales, Marketing and Legal to support optimal operational planning, align core goals, evolve KPIs, and deliver results
- Ensure and coach a compliant approach across all functions
- Will lead platform efforts to / that span BU in support of collective advantage approach and coordinate with other KAM functions
Portfolio Evolution & Future Launch Readiness (Metsera/GLP-1 Obesity)
- Lead early health system engagement strategy in anticipation of Pfizer’s first GLP-1 obesity therapy launch (anticipated 2028), including landscape assessment, formulary access planning, and identification of priority LHS partners
- Develop and execute a multi-year KAM strategy that bridges the current Cardiovascular/Migraine/Anti-Viral portfolio with the evolving Obesity pipeline, ensuring continuity of health system relationships through portfolio transition
- Maximize the commercial opportunity of the Cardiovascular portfolio through loss of exclusivity, driving Eliquis utilization and strengthening Pfizer’s position as a strategic partner to health systems during this critical transition period
- Partner with cross-functional teams (Medical, Marketing, Policy, Legal) to shape the obesity market environment with leading health systems, including value-based care models, population health programs, and patient access pathways aligned to GLP-1 launch readiness
- Build and maintain C-Suite and clinical leadership relationships at priority health systems to cultivate the institutional trust and partnership infrastructure required for a successful new product entry in the obesity category
AI, Technology & Digital Innovation
- Demonstrate and model AI fluency as a strategic leadership competency, actively engaging with AI-enabled tools and platforms to enhance KAM performance, customer engagement, and operational efficiency across the team
- Serve as a knowledgeable partner and thought leader to health systems as they adopt AI platforms and practices into their clinical workflows, patient management, and population health programs—translating Pfizer’s capabilities into relevant, AI-forward partnership opportunities
- Identify, evaluate, and pilot innovative digital and AI solutions that enhance above-brand customer engagement, including predictive analytics, AI-driven patient identification tools, and digital care pathway initiatives
- Actively build team AI capability and literacy across the KAM organization, fostering a culture of curiosity, responsible experimentation, and technology adoption in support of evolving health system needs
Qualifications
Must-Have
- A bachelor's degree is required; an MBA or other advanced qualification is preferred.
- Candidates must possess 15–20 years of experience within leading health systems, with proven expertise in coaching and managing leaders of leaders
- Experience leading a matrix organization with the ability to manage without direct authority
- Deep understanding of trends in healthcare and pharmaceuticals, aware of competitor strategies, knowledge of US healthcare dynamics
- Ability to influence key stakeholders at senior levels internally and externally (C-Suite LHS Executive, Presidents, BU & Medical Leaders, Department leaders, and Functional counterparts).
- Demonstration of strong strategic thinking skills, as evidenced by the ability to identify alternative scenarios, resulting implications, and development of pragmatic recommendations for direction or action
- Expertise on innovative LHS care delivery models and value based agreements
- Experience deploying innovative AI and digital tools targeting population health optimization, patient identification, and clinical workflow improvement within Leading Health Systems
- Track record developing technology and data partnerships that unlock value
- Ability to understand and translate market and competitive dynamics into strategic implications for Pfizer's business
- Understanding of project management, experimentation and pilot processes, with ability to demonstrate impact and drive rapid, fact-based decision making based on results
- Ability to network and build partnerships/collaborations with external parties, often at senior levels of customers and partner organizations
- Strong written and verbal communication influencing skills to address Leadership, and external audiences
- Demonstrated AI fluency and comfort with AI-enabled tools; ability to apply, champion, and coach AI applications within a commercial field organization
- Experience engaging health system partners on their AI adoption journey, with ability to position Pfizer as an informed, credible partner in health system AI and digital transformation initiatives
**NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS **
40-60% Travel, with demand potentially increasing or decreasing across the range based on project and cross-functional coordination needs
Other Job Details:
Last day to apply: May 20, 2026
The annual base salary for this position ranges from $254,100.00 to $423,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 25.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
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