About the Role
Adobe Customer Solutions is seeking a **Principal Adoption Digital Strategist **with deep expertise in transformation, operating model design, and enterprise change management to lead adoption and value realization for Adobe’s most complex, high-impact customer programs.
This role is designed for a senior adoption leader with AI gravitas and deep passion—someone who can confidently advise executives on how AI reshapes operating models, decision-making, governance, and workforce capabilities, not just how tools are deployed. The Principal Adoption Digital Strategist operates as a trusted advisor to C-suite and senior leadership, shaping adoption strategy across multi-year, multi-workstream transformations.
The ideal candidate combines strategic depth with delivery credibility and is comfortable navigating ambiguity, scale, and complexity especially for AI programs.
What You’ll Do
Lead Enterprise Adoption Strategy
Own and shape end-to-end adoption strategies for large-scale, AI-enabled transformation programs
Apply advanced change management expertise (Prosci ADKAR) to complex organizational, cultural, and capability shifts driven by marketing tech stack
Translate AI strategy into clear adoption roadmaps spanning operating model, governance, roles, and behaviors
Advise on AI Operating Models
Lead future-state operating model design for organizations adopting AI at scale
Define decision rights, governance structures, accountability models, and cross-functional ways of working enabled
Guide leaders through the organizational trade-offs required to move from experimentation to enterprise AI adoption
Drive Complex Program Adoption
Lead adoption across multi-workstream, multi-geography, and multi-year programs
Anticipate and manage adoption risks across interdependent teams, platforms, and business units
Partner with program leadership to integrate operating models and change strategy into overall program governance
Executive Leadership
Serve as an advisor to senior executives across Marketing, Digital, IT, Data, Operations, and HR
Lead executive visioning sessions focused on AI strategy, adoption readiness, and organizational implications
Communicate complex AI and organizational concepts with clarity, confidence, and executive presence
Measure Value & Institutionalize Change
Define adoption and value metrics tied to AI usage, behavior change, and business outcomes
Establish feedback loops and governance mechanisms to sustain AI adoption over time
Ensure AI adoption is responsible, scalable, and embedded into day-to-day operations
Develop Capability & Practice Leadership
Mentor and develop adoption strategists
Set standards for AI adoption, operating model design, and change management excellence
Contribute and drive thought leadership that builds Adobe’s point of view on AI adoption
What You Bring
Required Qualifications
10+ years of experience in adoption, change management, operating model design, or digital transformation roles within consulting or enterprise environments
Active Prosci ADKAR certification (or equivalent enterprise change methodology)
Demonstrated experience leading enterprise-scale transformation programs
Deep expertise in **operating model design **and organizational change
Proven ability to lead complex, ambiguous programs with multiple collaborators and workstreams
Exceptional executive communication and storytelling skills, including executive-ready presentations
Strong strategic, analytical, and systems-thinking capabilities
Bachelor’s degree required
Willingness to travel to client sites as needed
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
** Let’s Adobe together**
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.
Expected Pay Range:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $165,100 -- $306,300 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $211,500 - $306,300 In New York, the pay range for this position is $211,500 - $306,300
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.