Principal Associate, Lending Platforms Administrator
Small businesses are the backbone of America and a vital part of the economy as a whole. Their success is essential to economic growth and prosperity. We believe that confidence is the best business plan. Within Capital One’s Small Business Bank (SBB) division, we help our clients stand out with personalized advice and resources that can help them prepare for what’s next. We’ve helped hundreds of thousands of business owners secure their finances, streamline their cash flow, and save time on banking. We provide a variety of competitive savings, checking, escrow, lending, and treasury management products. This is supported by our mission to help small businesses succeed. Our clients aren’t just our clients—they’re our business partners.
Capital One’s Small Business Bank is looking for an Associate who is inspired by people, process, data, and technology. In this role, you will support efforts to define, configure, and optimize destination-state experiences for both our Associates and Customers.
As an Associate within Small Business Lending, you will apply your technical and analytical skills to manage and optimize our lending infrastructure. Working under the guidance of the Platforms Manager, you will serve as a key platform administrator, ensuring our systems and processes are effectively configured. You will play a pivotal role in the next phase of our platform’s evolution—testing and adopting untapped features to bring legacy manual processes into our core system.
**Responsibilities **
- System Configuration: Execute the functional administration of the loan originations platform, ensuring configurations align with established business rules and operational goals.
- Feature Implementation: Partner with the manager to test, implement, and drive adoption for untapped platform features, such as Financial Spreading, SBA Lending modules, and Third-Party AI integrations.
- Workflow Automation: Explore and assist in the deployment of automation flows to replace manual processes, directly contributing to the team’s goal of increased operational efficiency.
- Optimization Support: Stay current with platform updates to identify opportunities for process automation and improved system performance.
- Stakeholder Collaboration: Partner cross-functionally to provide tactical support and technical insight, helping to translate business objectives into functional system solutions.
- Voice of the Customer: Act as a technical representative for internal and external customers, providing the data and system logic needed to influence organizational roadmaps.
- Project Delivery: Support the timely execution of projects within a challenging environment, ensuring all system changes are implemented within risk parameters.
- Reporting & Data Maintenance: Develop and maintain custom reports and dashboards within the originations platform. Monitor existing suites to identify data gaps and ensure metrics remain accurate and aligned with evolving business goals.
**What skills you need to bring to the table: **
- Results-Oriented Problem Solver: You are motivated by finding "the fix." You don't just identify a problem; you autonomously explore underlying issues and implement solutions in a fast-paced environment. You are a self-starter who can "drive the needle" on platform adoption without needing a detailed roadmap for every task.
- Precision & Risk Management: You operate with a "well-managed" mindset, ensuring the platform remains perpetually audit-ready. You are naturally risk-averse, performing your work with high attention to detail and minimal error to protect the integrity of the lending operation.
- Data Accuracy & Analysis: You are adept at using Excel or Google Sheets (PivotTables, complex formulas, and conditional formatting) to summarize and analyze data. You don't just pull reports; you verify the accuracy of the data and use it to track platform performance and process efficiency.
- Exceptional Communicator: You can distill complex platform configurations into clear updates for stakeholders. Your verbal and written communication is professional, concise, and effective at influencing cross-functional partners across all levels of the company.
- Autonomous Execution: You thrive in an environment where you are given an objective and the space to achieve it. You take initiative to stay current on platform enhancements and proactively suggest efficiencies that align with leadership’s goals.
Basic Qualifications:
- Bachelor’s Degree or Military experience
- At least 2 years of Project Management or Process Management experience
- At least 2 years of SaaS Platform Administration experience
- At least 2 years of Microsoft Excel or Google Sheets experience
Preferred Qualifications:
- 3+ years of Project Management or Process Management experience
- 3+ years of SaaS Platform Administration experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
This role is hybrid meaning associates spend 3 days per week in-person at one of our offices listed on this job posting. Fridays are enterprise- wide virtual work days. Monday, Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano, TX: $98,900 - $112,900 for Principal Process Manager
Richmond, VA: $98,900 - $112,900 for Principal Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).