Principal Associate, Project Management - Integration Campaign Delivery Lead (hybrid)

Capital One Capital One · Banking · Richmond, VA +2

This role is a Project Manager focused on integration campaign delivery within Capital One's Card Marketing Delivery organization. The primary responsibilities involve managing scope, schedules, and communication delivery across various channels to support marketing and servicing intents. The role requires strong project management, collaboration, and organizational skills, with experience in platforms like Salesforce Marketing Cloud being preferred. It is not directly involved in AI/ML development but operates within a mature fintech environment.

What you'd actually do

  1. Effectively manage scope, schedules, prioritization and capacity management across the end to end workflow of intent and supporting delivery teams
  2. Lead and orchestrate communication delivery of intent to ensure flawless execution across all delivery channels (ie: digital, direct mail, statements etc)
  3. Partner with project stakeholders to provide strategic and tactical recommendations in support of project delivery
  4. Design, develop, and manage project plans in a complex dynamic environment, revising needs to meet changing requirements
  5. Ensure projects are being documented appropriately to mitigate risk and are delivered on time

Skills

Required

  • Bachelor's degree or Military experience
  • At least 4 years of experience supporting, partnering or interacting with internal business clients
  • At least 4 years of Process Management or Project Management experience

Nice to have

  • Masters Degree or MBA
  • 5+ years of experience with project management tools (Workfront)
  • 5+ years of experience working, supporting or partnering with internal business clients
  • 5+ years of Project Management or Process Management experience
  • PMP, Lean, Agile or Six Sigma certification
  • Strong communication, problem solving and collaboration skills
  • interest, and ideally experience, in Salesforce Marketing Cloud delivery platform

What the JD emphasized

  • proven track record of excellent project management skills
  • complex roadmap of deliverables
  • manage the details of multiple projects, deadlines and changing priorities