Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.
The Principal Client Value Partner is the strategic and technical "North Star" for one of our largest enterprise accounts. You are a unique hybrid: a technical heavyweight who understands near real-time data pipelines, GenAI architecture and the enterprise systems stack (SAP, DataBricks, etc.), as well as a strategic advisor who can translate those concepts into measurable business value for the C-suite.
As the Single Threaded Lead for this account, you will orchestrate internal teams, guide the customer's technical strategy, and ensure the Celonis platform serves as the secure, intelligent core of their business transformation.
Key Responsibilities
- Executive Advisory: Act as the trusted advisor to CIOs and CFOs. You translate complex technical designs into strategic business outcomes and ROI.
- Data Architecture Strategy: Advise on high-performance, near real-time data ingestion strategies (e.g., streaming APIs, Kafka, micro-batching) to ensure the Celonis platform has the right data at the right time.
- Enterprise AI & Governance: Architect secure, enterprise-grade AI solutions. You will champion the use of the Celonis Process Knowledge Graph to ground AI (via RAG) and ensure strict data governance, sanitization, and security.
- Engagement Leadership: Mobilize and direct a multidisciplinary team of Applied AI engineers and Data Scientists. You act as the bridge between the customer and Celonis Product/Engineering to clear complex technical blockers.
What You Bring
- Experience: Principal-level experience in a client-facing, technical role (e.g., Solutions Architecture, Field CTO, Technical Account Management or technically-savvy Engagement or Client Success roles).
- Data Integration: Strong conceptual and architectural understanding of modern data pipelines, including standard batch loads vs. near real-time streaming (Kafka, APIs).
- AI Architecture: Solid grasp of how to securely deploy Generative AI in the enterprise. You understand concepts like Retrieval-Augmented Generation (RAG), private model hosting (Azure OpenAI, AWS Bedrock), and data masking.
- **Enterprise Architecture: **Conceptual understanding of the modern enterprise stack (some previous hands-on experience with SAP could come handy)
- Executive Presence: Exceptional ability to untangle complex technical challenges and present clear, actionable roadmaps to non-technical executives.
- Language: Strong proficiency in German is required.
- Preferred: Deep domain expertise in the Retail industry.
MaxSuccess Exclusive Benefits & Impact
- Strategic Sponsorship: Partnership with a Celonis Executive Sponsor to drive enterprise-wide adoption.
- Premier Engineering Access: Direct line to Celonis "Feature Teams" for early access to new releases (Alpha/Beta programs).
- Enterprise Scaling: Accountability for the long-term success of some of the world’s largest business transformation projects.
What Celonis can offer you:
- Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
- Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
- Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
- Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
- Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
- Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
- Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
- Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
- Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.
About Us:
Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.** **
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