Principal Digital Quality Manager, Cat Foresight

Caterpillar Caterpillar · Industrial · Chicago, IL +2

This role leads the definition, governance, and continuous improvement of quality management practices for digital products and services, including those leveraging AI capabilities, within Caterpillar's Cat Foresight and Cat Inspect portfolio. The focus is on ensuring quality is built into the product development lifecycle, managing risks, and driving data-informed decision-making for high-confidence delivery.

What you'd actually do

  1. Establishes and governs portfolio-wide quality standards, controls, and release readiness criteria to proactively mitigate risk and ensure delivery quality across all modules and capabilities.
  2. Partners with product, engineering, and program teams to identify quality risks early and integrate mitigation strategies into development and release plans.
  3. Leads incident response and coordination for quality-related issues, including triage, stakeholder communication, root cause analysis, and corrective/preventive actions.
  4. Defines, tracks, and analyzes quality metrics (e.g., escaped defects, incident trends, production stability) to drive data-informed decision making and continuous improvement.
  5. Oversees quality support for critical deliverables, ensuring functional, integration, regression, performance, and operational readiness standards are met.

Skills

Required

  • Business Analysis
  • Decision Making and Critical Thinking
  • Software Change Request Management
  • Software Engineering
  • User Acceptance Testing (UAT)

Nice to have

  • Agile methodology
  • APIs / microservices
  • Data pipelines / analytics systems
  • System integration environments

What the JD emphasized

  • quality at scale
  • Deep technical understanding
  • quality management practices