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Job Overview The Principal Engineer, Order Management, is responsible for leading the end-to-end lifecycle of circuit orders across Backhaul, Enterprise, and National Core networks. This role provides technical and operational leadership to ensure accurate, timely, and efficient order execution in alignment with business and network delivery objectives.
This position operates with a high degree of autonomy, influencing cross-functional teams and external vendors, including third-party order management partners, to drive execution and resolve complex issues. The role is accountable for establishing visibility into order performance, managing risk, and delivering concise reporting to senior leadership.
Success is measured by on-time delivery, order accuracy, process scalability, and the ability to drive continuous improvement across order management functions.
Job Responsibilities:
- Own and lead the end-to-end circuit order lifecycle across Backhaul, Enterprise, and National Core, ensuring alignment to delivery timelines and business priorities
- Provide technical leadership and direction to internal teams and external vendors, including managed service providers, to drive order execution and fulfillment
- Establish and maintain standardized processes, tools, and governance for order management to improve consistency, efficiency, and scalability
- Deliver executive-level reporting on order status, risks, dependencies, and performance metrics; communicate insights and drive accountability
- Identify, assess, and mitigate risks impacting circuit delivery; lead resolution of complex, cross-functional issues
- Influence and align stakeholders across engineering, operations, sourcing, and vendor management to meet service and delivery objectives
- Analyze order performance data and trends to drive continuous improvement initiatives and operational efficiencies
- Ensure compliance with internal policies, vendor contracts, and regulatory requirements throughout the order lifecycle
- Partner with network engineering and planning teams to align order execution with design, capacity, and infrastructure strategies
- Act as a subject matter expert and escalation point for order management processes, tools, and vendor performance
- Perform other duties or projects as assigned by business management
Education and Work Experience:
- Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience (Required)
- Acceptable areas of study include Engineering/Computer Science (Required)
- 7-10 years Technical engineering experience. (Required)
Knowledge, Skills and Abilities:
- Communication (Required)
- Technical Writing (Required)
- Analytics (Required)
- Customer Service (Required)
- Strategic Thinking (Required)
Licenses and Certifications:
- At least 18 years of age
- Legally authorized to work in the United States
Travel: Travel Required (Yes/No): Yes
DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No
Base Pay Range: $115,300 - $208,000
Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ351219¶dox=1
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out _www.t-mobilebenefits.com_.
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.