Overview
The PALM Team (Proactive Alert Lifecycle Management) is part of Microsoft Security’s Identity division, focused on reducing time to detect (TTD) and time to notify (TTN) for service incidents across critical identity platforms. We build intelligent systems that proactively detect, triage, and communicate outages—empowering service owners and incident managers to resolve issues faster and more transparently. We are seeking a Principal Engineering Manager to be part of the team that leads the development of tools that streamlines incident investigation and response. We leverage machine learning to help on call engineers for better incident mitigation. We are deeply embedded in Microsoft’s AI transformation, applying large language models to simplify incident workflows and reduce cognitive load during live site events. Our work spans across public, sovereign, and government clouds, ensuring resiliency and compliance in diverse environments. PALM engineers operate at the intersection of reliability, security, and customer trust. We collaborate across disciplines to deliver scalable, resilient, and secure solutions that protect billions of users. Our culture values curiosity, ownership, and continuous improvement—whether we’re refining disaster recovery drills, enhancing telemetry, or designing the next generation of incident response tooling. If you’re passionate about building systems that make security simpler and more effective, and want to work on high-impact problems that shape the future of identity and reliability at Microsoft, PALM is the place for you.
Within Microsoft Entra Edge & Quality team, this team focuses on delivering a platform for AI-assisted incident triage and mitigation. The team leverages our historical corpus of outages and top architectural risks and connects the two to reduce time to mitigate and prevent outages altogether. Our focus is great developer experience, seamless integration of existing engineering systems.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Lead a team responsible for assisting Microsoft engineers to resolve incidents and outages faster via use of agents and AI and promptly and accurately informing Microsoft's customers of any impact to services they use.
- Develop systems that correlate change logs (from a simple deploy intent of a single service to very granular events where hundreds of thousands of machines receive unsupervised updates) to ongoing incident impact.
- Reduce time-to-mitigate and increase engineering focus time by building runtimes that auto-triage and auto-mitigate reported incidents and warning signals from telemetry systems.
- Champion our approach of New Production Function where both development and operations are re-imagined with the availability of agents and the surrounding ecosystem.
- Qualifications
** Required Qualifications:**
- Bachelor's Degree in Computer Science or related technical field AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
- Relevant industry experience in software engineering.
- Experience as a People Manager, leading teams of software engineers.
- Experience in your career history as a hands-on engineer working with distributed systems.
** Qualifications - Other Requirements:**
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:
- This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Master's Degree in Computer Science or related technical field AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science.
- Examples of developing and managing requirements and making data-driven decisions.
- Examples of developing and managing requirements and making data-driven decisions.
- Experience in trade-off scenarios, prior ownership of a roadmap, and setting goals. Ability to lead and drive consensus on complex topics across leadership, team, and organizational boundaries and to deliver outcomes – the scope of this role is division-wide.
- Experience influencing executive leadership and executive stakeholders, partnering with US-based teams.
- Good communications skills, comfortable presenting to large audiences.
- Experience leading engineering teams which span geographies.
Software Engineering M5 - The typical base pay range for this role across Czechia is Kč 1,983,000.00 - Kč 3,553,000.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here: https://careers.microsoft.com/v2/global/en/corporate-pay/czech-republic-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**