The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
As a Principal Experience Designer for Venmo, you'll shape end-to-end experiences for millions of users. We seek a visionary leader committed to user-centered design, with flawless execution, deep understanding of design patterns, and ability to analyze user feedback and build product trust. You'll create sophisticated experiences that resonate with our audience while influencing stakeholders to champion the design vision.
You'll join the Venmo design team focusing on commerce experiences for consumers, working closely with product, engineering, and cross-functional partners to drive strategy. Together we'll deliver exceptional experiences across all commerce aspects from discovery to post-purchase.
Expect a fast-paced environment overseeing multiple projects while demonstrating strong communication skills.
Job Description:
**Essential Responsibilities: **
- Establish overall business or technical strategy for user experience initiatives.
- Negotiate with and influence decision-making reaching the senior executive level
- Identify and resolve unique situations of substantial significance in user interface or interaction design
- Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
- Lead the development of user experience strategies that resonate with target audiences.
- Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning
Minimum Qualifications:
- 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications:
- Design leadership - drive best practices in process and methodology and deliver against business and customer needs
- Guide UX efforts across teams, including strategy, planning, working with cross-functional partners to remove blockers and presenting effectively to senior staff and stakeholders
- Leverage and extend the use of design system, style guides, patterns and assets in the creation of UX deliverables
- Contribute to the wider UX community, mentoring others, leveraging your strengths to help others grow
- Ensure that all the organization’s output/visuals are consistent with the overall brand and strategic commitments.
- Apply a customer-focused, iterative design process.
- Make design decisions based on research and insights, as well as advocate for continuous learning and inclusive design best practices.
- Collaborate with other cross-functional Design team members (Research, Content Design, UX Operations, Branding) and Business and Engineering stakeholders.
Expected Qualifications:
- 10+ years in UX role, bachelor’s and/or master’s degree in the study of user experience, design, research or related fields or equivalent professional experience
- Thorough command of the UX lifecycle with deep, direct experience in all skill areas and tools, including facilitation of workshops or other collaboration techniques to drive momentum and credibility within the organization
- Complete UX skillset, to deliver excellence across products and platforms, mobile apps, financial services expertise an advantage
- Experience leading delivery, through feedback, design critique, presentation to program sponsors, planning and coordinating with partners where needed
- Familiarity and experience with standard design and prototyping tools, such as Figma, Framer, and Miro
- High degree of craft, taste, and product intuition, with a keen eye towards future trends, emerging technology, and shifting customer expectations
- Demonstrate exceptional visual craft with mastery of typography, color theory, composition, and visual hierarchy to create polished, pixel-perfect designs that elevate user experiences
- Experience managing multiple projects and working through ambiguity.
- Ability to work cross-team and synthesize feedback from multiple teams/owners.
- Excellent written and verbal communication skills. Strong organizational skills and a relentless attention to detail.
- Compelling storyteller who can educate as well as entertain.
Subsidiary:
Venmo
Travel Percent:
0
- The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:
Primary Location | Pay Range:
San Jose, California | ($218,000.00 - $323,950.00 Annually)
Additional Location(s) | Pay Range:
Austin, Texas | ($198,000.00 - $294,250.00 Annually)
Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
Who We Are:
Click Here to learn more about our culture and community.
**Commitment to Diversity and Inclusion **
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.