The Amazon Music Customer eXperience Infrastructure (CXI) team delivers the best audio and visual experiences for music, podcasts, and audiobooks across devices and modalities, with the lowest cost and fastest time to market. Our intelligence products power music and spoken word experiences across a range of surfaces. We also work to eliminate complexity for our team and our partners, making development efforts simpler, faster, and more efficient.
We're looking for a Principal PM-T to own Agent Experience and Music Intelligence for Amazon Music. This role spans the full breadth of Amazon Music's product surfaces — mobile, web, Fire TV, Echo, wearables, and third-party integrations — and sits at the intersection of cross-platform product strategy, AI-powered experiences, and the future of how customers discover and engage with music across Amazon's ecosystem.
You will define and drive the strategic vision for how Amazon Music's product experience evolves across endpoints, identifying the highest-leverage investments that span devices and unifying the customer journey from living room to pocket to voice. You will also shape our strategy for how Amazon Music's intelligence — catalog, personalization signals, and content graph — powers experiences across Amazon's AI and agent surfaces, partnering to define solutions that anticipate customer needs and deepen engagement.
This is a role for someone who thinks in systems, sees across organizational boundaries, and can translate a complex landscape into a coherent strategy that teams can execute against. You will influence at the VP level, partner across Amazon Music and adjacent organizations, and own decisions that shape the long-term trajectory of the product.
Key job responsibilities As a Principal Product Manager, Technical on the Amazon Music Customer eXperience Infrastructure team, you will partner with senior leaders, product teams, and engineering organizations across Amazon Music and adjacent business units to define strategy, drive alignment, and deliver outcomes that span the full product surface.
Cross-Platform Product Strategy: Own the strategic vision for how Amazon Music's experience evolves across devices and endpoints. Identify where platform-level investments create outsized customer value and drive alignment across teams on sequencing and prioritization.
AI & Intelligence Strategy: Define how Amazon Music's intelligence layer — catalog, personalization graph, listening signals, and content metadata — creates value across Amazon's AI and agent surfaces. Partner with adjacent teams to define solutions that enable contextual, proactive, and personalized music experiences at scale.
Strategic Leadership & Influence: Operate as a thought partner to Directors and VPs across Amazon Music and partner organizations. Author vision documents, PR/FAQs, and strategy narratives that set direction for multi-year investments. Represent Amazon Music's product strategy in cross-org forums and leadership reviews.
Experience Unification: Identify and close gaps in the customer journey across surfaces — ensuring that investments in one endpoint (e.g., video on Fire TV, voice on Alexa, personalization on mobile) compound rather than fragment. Drive the connective tissue between platform teams.
Innovation & Emerging Technology: Evaluate and shape how emerging technologies (generative AI, multimodal interfaces, ambient computing) create new product opportunities for Amazon Music. Translate technology capabilities into customer-facing product strategies with clear business cases.
Goal Setting & Measurement: Define success metrics for cross-platform initiatives and AI-powered experiences. Develop frameworks that connect platform-level investments to customer outcomes (engagement, retention, TAMC growth). Be the resident expert on how device-level signals and AI capabilities translate to customer value.
Stakeholder & Partner Management: Navigate complex multi-team dependencies across Amazon Music and adjacent business units. Drive clarity on ownership, sequencing, and tradeoffs. Ensure strategic alignment without sacrificing execution velocity.
A day in the life You start the morning reviewing a partner team's strategy doc and leaving comments that connect their plans to Amazon Music's broader cross-platform roadmap. Before lunch, you lead a working session with engineering and science teams to define how Music's personalization signals and content graph should be leveraged across new product surfaces. After lunch, you walk your Director through a strategic narrative for an upcoming VP review — framing a multi-year vision for where Amazon Music should invest next. Later, you join a cross-org alignment meeting, pushing for decisions that serve multiple surfaces without creating lowest-common-denominator experiences. You wrap the day reviewing customer data that will shape your next investment recommendation.
About the team The Amazon Music Customer eXperiences Infrastructure team is responsible for delivering innovative customer experiences across devices, music intelligence / agent experiences, shared developer frameworks, testing tools, stability and performance, user data services, developer APIs, cross-device playback control experiences, and more across Amazon Music's range of devices — including mobile apps, web experiences, big-screens, wearables, connected speakers, and third-party integrations. Our vision is to deliver a best-in-class, multi-device experience that is reliable, fast, and frictionless.
Our team is split primarily between the West Coast of the United States and India, with a growing presence in Mexico City. We partner with Amazon Music teams located in multiple locations throughout the world.
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.
Basic Qualifications
- 8+ years of technical product or program management experience
- 4+ years of end to end product delivery experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience leading engineering discussions around technology decisions and strategy related to a product
- Experience technical product management
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
- Experience writing strategy documents for executive audiences with clear recommendations in the midst of ambiguity
Preferred Qualifications
- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process improvement
- 5+ years of planning, designing, developing and delivering consumer software experience
- 3+ years of experience defining product strategy for AI/ML-powered features, personalization systems, or intelligent assistants
- Experience with generative AI product strategy — not just using AI tools, but defining how AI capabilities become customer-facing products
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 206,900.00 - 279,900.00 USD annually USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually