We are seeking a Principal Program Manager to lead enterprise-wide AI strategy and transformation at scale. In this role, you will be the single-threaded owner of a multi-org AI adoption program, responsible for defining the vision, building the operating model, and driving measurable productivity impact through AI-powered automation and GenAI tool integration across a workforce of thousands.
You will operate as a strategic leader at the intersection of AI product adoption, operational transformation, and organizational change management. This role requires you to stitch together a fragmented landscape of AI experiments, 1P/3P tools, and automation initiatives into a coherent strategy — setting priorities, building coalitions across VP-level organizations, and creating the measurement frameworks that demonstrate AI's business impact.
You will build and lead a federated program model spanning multiple working groups, influence without authority across senior leadership, and serve as the connective tissue between engineering/product teams building AI capabilities and the operational organizations adopting them. This is not a role for someone who simply tracks projects — it requires a strategic thinker who can shape the "how" and "what" of AI transformation, navigate ambiguity, and drive organizational alignment at scale.
Key job responsibilities Define and own the end-to-end AI transformation strategy, roadmap, and operating model across multiple VP-level organizations Build and lead a federated program structure (working groups, SPOCs, steering committees) that drives accountability while respecting distributed ownership Design productivity measurement frameworks that quantify AI's impact — including throughput metrics, complexity weighting, automation categorization, and baseline methodology Orchestrate the AI experimentation portfolio — connecting teams working on similar use cases, prioritizing investments, recommending scaling vs. sunset decisions, and synthesizing learnings Drive 1P AI platform adoption strategy, identifying high-impact use cases, removing adoption barriers, and partnering with product teams to shape tool roadmaps Lead executive communication — translating complex operational and AI impact data into compelling narratives for VP+ leadership through MBRs, QBRs, and strategic planning cycles Establish the governance model for AI experimentation including security review pathways, responsible AI guardrails, and scaling criteria Partner with analytics and data science teams to build dashboards and tracking mechanisms that provide real-time visibility into AI-driven efficiency gains Inform annual planning (OP1/OP2) by synthesizing experiment outcomes, common problem statements, and solution extensibility into resource and investment recommendations Serve as the cross-org "air traffic controller" — maintaining a bird's-eye view of all AI initiatives, identifying duplication, driving reuse, and ensuring initiatives sum to program-level goals
Basic Qualifications
- 7+ years of working cross functionally with tech and non-tech teams experience
- 7+ years of program or project management experience
- 7+ years of managing, analyzing and communicating results to senior leadership experience
- Bachelor's degree
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- Experience delivering projects within scope, time, budget and quality
- Demonstrated experience leveraging generative AI tools to enhance workflow efficiency and productivity, with the ability to craft effective prompts and critically evaluate AI-generated outputs in a professional setting
- Experience identifying opportunities to integrate AI solutions into products and services to drive business value.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, DALLAS - 137,600.00 - 186,200.00 USD annually USA, TX, Dallas - 137,600.00 - 186,200.00 USD annually USA, TX, IRVING - 137,600.00 - 186,200.00 USD annually USA, TX, Irving - 137,600.00 - 186,200.00 USD annually