Principal Project Manager, Professional Services
Hours of work: 35 hours per week
Education requirement: Degree or equivalent experience or qualification
Experience requirement: Minimum 5 years in SaaS solution environment
Benefits: Private medical insurance; Employee stock purchase plan; Holiday & global well-being days; Allowances plus many more.
Application start and end date: Starting day month for approx. 4-6 weeks.
The Role
Join Adobe’s Professional Services team in London as a Principal Project Manager. You will lead executive-level collaboration, guide digital transformation governance, and promote the strategic value of Adobe’s enterprise programs. In this senior individual contributor role, you will advise C-suite partners and VPs, ensuring Adobe’s platform vision, transformation plan, and Centers of Excellence (CoE) models deliver measurable results for customers.
We are seeking a Principal Project Manager who can provide strategic oversight, executive governance, and multi-workstream coordination for Adobe’s most critical customers. This role extends beyond delivery management: it merges program governance, interested party engagement, business value realization, and transformation leadership to ensure that clients establish the right operating model, capabilities, and CoE structure to scale digital experiences.
As a reliable collaborator for customers and Adobe’s sales team, you will help account teams highlight the strategic value of Adobe Customer Solutions (ACS) expertise. You will explain how governance, operating models, and cross-functional coordination speed up transformation maturity and ensure lasting customer success.
What you will do (Key Responsibilities)
- Lead executive and strategic governance for Adobe programs across multiple enterprise and government clients, ensuring alignment with strategic business outcomes.
- Establish, guide, and mature Digital Transformation Centers of Excellence (CoEs), enabling customers to scale Adobe capabilities, institutionalize best practices, and build sustainable governance and innovation frameworks.
- Drive end-to-end program leadership, orchestrating multi-workstream delivery across Experience Cloud solutions, data platforms, content supply chain, and digital experience operations.
- Serve as the primary point of contact for strategic clients, building trusted relationships and ensuring business alignment
- Partner closely with the Adobe Sales team to position Adobe’s transformation approach, ensuring customers understand the value
- Facilitate strategic workshops, steering committees, and cross-functional executive engagements to maintain alignment, de-risk delivery, and maximize value realization.
- Monitor and report on program performance, KPIs, and business value impact, ensuring clear visibility to customer leadership and Adobe stakeholders.
- Ensure operational excellence through strong oversight of schedules, budgets, dependencies, risks, and delivery quality across all engagements.
- Drive account growth by identifying opportunities for additional services and value creation.
- Collaborate with Product, Engineering, and Global Services teams to ensure customer needs are anticipated and addressed with the right solutions and delivery approach.
What You Need to Succeed
- Over 10 years of experience managing projects within a consulting and/or technology professional services firm
- Experience providing consulting services to high-tech customers is desirable
- Engaging people leader with demonstrable ability to lead and encourage teams
- Strong executive presence, including the ability to partner with and effectively influence client managers, directors, VPs, CMOs, and CXOs
- Proven organizational skills to plan and coordinate complex projects
- Excellent verbal and written communication skills
- High degree of intellectual curiosity and ability to absorb new concepts quickly
- High level of energy and personal drive
- Experience with one or more of the following: digital marketing automation, web content management, personalisation, ecommerce, web analytics and tag management, technology/software/SAAS concepts, custom software development processes and methodologies (including managing Agile projects and scaled agile), technology project management, and governance
At Adobe, you will be immersed in an outstanding work environment that is recognized globally on Leading Companies lists. You will also be surrounded by colleagues who are dedicated to supporting each other's growth through our distinctive Check-In approach where continuous feedback flows freely.
If you’re looking to build meaningful change, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
** Let’s Adobe together**
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.