Product Analytics Manager

at Freshworks · Enterprise · Bangalore, India · Other

This role is for a Product Analytics Manager at Freshworks, focusing on driving product strategy through data analysis. The individual will own end-to-end product analytics, partner with cross-functional teams (Product, Engineering, Marketing, Sales, CS, GTM), define key metrics, lead experimentation, and mentor junior analysts. While the company leverages AI, this role is primarily focused on product analytics and using AI tools to enhance workflows, not on building AI models.

What you'd actually do

  1. Own end-to-end product analytics for one or more Products with high autonomy and ownership
  2. Partner closely with Product Managers, Engineering, and Design leaders to influence product strategy and roadmap decisions
  3. Collaborate with Marketing, Sales, Customer Success, and GTM teams to support growth, adoption, retention, and expansion initiatives through data
  4. Define, evolve, and own north-star metrics and product KPIs aligned to customer and business outcomes
  5. Lead A/B testing and experimentation initiatives from hypothesis to analysis and interpretation

Skills

Required

  • SQL
  • Python
  • Product Metrics
  • Experimentation
  • Statistical Methods
  • Dashboarding (Power BI or similar)
  • Product Thinking
  • Communication
  • Storytelling

Nice to have

  • AI / GenAI tools for analytics workflows
  • SaaS telemetry
  • Funnel analysis
  • Cohort-based lifecycle analysis

What the JD emphasized

  • hands-on Product Analytics Lead
  • own product analytics end-to-end
  • shaping product strategy through data
  • senior IC role
  • thrives in ambiguity
  • influences product roadmap decisions
  • strong analytical rigor
  • complex product telemetry
  • customer behavior
  • business data
  • actionable insights
  • customer value
  • business outcomes
  • mentor 1-2 product analysts
  • subject-matter expert
  • raising the bar for analytics quality
  • experimentation
  • storytelling
  • high autonomy and ownership
  • instrumentation and telemetry
  • event design
  • coverage
  • data quality
  • scalable, reliable, and trusted data foundations
  • hypothesis to analysis and interpretation
  • statistical techniques
  • deep-dive analyses
  • large, complex datasets
  • root causes
  • high-impact opportunities
  • analytics products
  • dashboards
  • frameworks
  • self-serve insights
  • clear, compelling narratives
  • executive-ready presentations
  • senior leadership
  • guidance on analysis design
  • experimentation
  • storytelling
  • best practices in analytics
  • data integrity
  • validation
  • documentation
  • reproducibility
  • data-driven
  • experimentation-led culture
  • 8+ years of hands-on experience
  • analytics
  • data science
  • product analytics
  • AI / GenAI tools
  • analytics workflows
  • influencing product and engineering teams
  • data-driven insights
  • Expert proficiency in SQL
  • large and complex datasets
  • Strong hands-on experience with Python
  • exploratory, statistical, and predictive analysis
  • Deep understanding of product metrics
  • experimentation
  • statistical methods
  • building and maintaining dashboards
  • Power BI
  • Strong product thinking
  • connect data insights to customer value
  • business impact
  • Excellent communication
  • storytelling skills
  • executive-level presentations
  • operating independently
  • fast-paced, ambiguous environments
  • SaaS telemetry
  • funnel analysis
  • cohort-based lifecycle analysis
Read full job description

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

About the Role

We are looking for a Manager – Product Analytics (Individual Contributor) to serve as the hands-on Product Analytics Lead across one or more Products, owning product analytics end-to-end and shaping product strategy through data.

This is a senior IC role for an analytics leader who thrives in ambiguity, partners deeply with Product, Engineering, Marketing, and Design, and influences product roadmap decisions with strong analytical rigor. You will work with complex product telemetry, customer behavior, and business data to generate actionable insights that improve customer value and business outcomes, in close collaboration with Sales, Customer Success, and GTM teams.

You will also mentor 1-2 product analysts, acting as a subject-matter expert and raising the bar for analytics quality, experimentation, and storytelling across the organization.

Responsibilities

  • Own end-to-end product analytics for one or more Products with high autonomy and ownership
  • Partner closely with Product Managers, Engineering, and Design leaders to influence product strategy and roadmap decisions
  • Collaborate with Marketing, Sales, Customer Success, and GTM teams to support growth, adoption, retention, and expansion initiatives through data
  • Translate ambiguous business and product questions across teams into structured analytical problem statements
  • Define, evolve, and own north-star metrics and product KPIs aligned to customer and business outcomes
  • Act as the product analytics owner for instrumentation and telemetry, driving event design, coverage, and data quality
  • Work with Engineering, TPMs, and Data Engineering to ensure scalable, reliable, and trusted data foundations
  • Lead A/B testing and experimentation initiatives from hypothesis to analysis and interpretation
  • Apply statistical techniques (regression, cohort analysis, confidence intervals, causal analysis) to inform decisions
  • Perform deep-dive analyses on large, complex datasets to uncover root causes and high-impact opportunities
  • Build and maintain analytics products such as dashboards, frameworks, and self-serve insights for product and business stakeholders
  • Communicate insights through clear, compelling narratives and executive-ready presentations to senior leadership
  • Mentor 1-2 junior product analysts, providing guidance on analysis design, experimentation, and storytelling
  • Champion best practices in analytics, including data integrity, validation, documentation, and reproducibility
  • Foster a data-driven, experimentation-led culture across product teams

Preferred Qualifications

  • 8+ years of hands-on experience in analytics, data science, or product analytics
  • Exposure to leveraging AI / GenAI tools to enhance analytics workflows
  • Proven experience influencing product and engineering teams through data-driven insights
  • Expert proficiency in SQL, with experience working on large and complex datasets
  • Strong hands-on experience with Python for exploratory, statistical, and predictive analysis
  • Deep understanding of product metrics, experimentation, and statistical methods
  • Experience building and maintaining dashboards using Power BI or similar tools
  • Strong product thinking with the ability to connect data insights to customer value and business impact
  • Excellent communication and storytelling skills, including executive-level presentations
  • Comfortable operating independently in fast-paced, ambiguous environments
  • Experience with SaaS telemetry, funnel analysis, and cohort-based lifecycle analysis is a plus

Qualifications

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.