Join a dynamic team focused on delivering critical supplier oversight and delivery outcomes for Card Acquisitions Product (CAP), supporting the strategic partnerships and external suppliers that enable Consumer and Business Card acquisitions.
As a Delivery Manager with a strong relationship management lens, you'll help maintain productive, solution-oriented partner engagements and ensure commitments translate into measurable outcomes. You’ll support execution of supplier roadmaps and modernization priorities through disciplined delivery management and Corporate Third Party Oversight (TPO) completion. You’ll work behind the scenes to coordinate stakeholders, manage dependencies and risks, and keep communications clear and timely, while driving operational excellence through process improvements, strong controls, and efficient, customer-focused execution.
Job responsibilities
- Support execution of supplier roadmaps and initiatives by translating priorities into delivery plans, milestones, dependencies, RAID tracking, and consistent status reporting
- Lead new and ongoing initiatives from inception to completion, coordinating deliverables across Product, Technology, Operations, Controls/Risk, and supplier teams
- Drive delivery support for modernization efforts, focusing on improving operational efficiency, reducing friction, and enabling scalable execution
- Lead and execute required deliverables for Corporate Third Party Oversight (TPO) compliance, ensuring timeliness, quality, and audit-ready documentation
- Evaluate the operating effectiveness of supplier management and business processes; identify gaps, recommend improvements, and coordinate actions with accountable owners
- Monitor supplier adherence to contractual requirements, policies, and procedures; analyze and communicate impacts of risks and losses (actual and potential)
- Oversee end-to-end change management activities, including communications, stakeholder impact assessment, readiness planning, and sustainment
- Develop and implement process improvement initiatives, using data analysis to identify operational inefficiencies, control gaps, and opportunities to enhance customer and business outcomes
- Use clear storytelling to communicate complex delivery topics, process changes, and risk tradeoffs to diverse stakeholders, driving alignment and timely decisions
- Work autonomously while managing competing priorities; exercise sound judgment in ambiguity, escalating issues appropriately and driving closure through follow-through
Required qualifications, capabilities, and skills
- 8+ years of experience (or equivalent expertise) in delivery management, program/project delivery, process improvement, supplier oversight, controls, risk management, or related functions
- Demonstrated ability to develop and implement process improvement or re-engineering programs focused on operational efficiency and risk reduction
- Proven experience leading end-to-end change management, including strategic communications, influencing, and stakeholder impact mitigation
- Strong ability to coordinate work across a matrixed environment and drive outcomes without direct authority
- Ability to collaborate with Product and Technology teams to discuss and recommend enhancements that improve customer experience and operational effectiveness
- Working knowledge of vendor management and risk/controls expectations, including execution aligned to Corporate Third Party Oversight (TPO) standards
- Strong organizational, analytical, and problem-solving skills, with the ability to make informed decisions in ambiguity
- Exceptional interpersonal and communication skills, including the ability to present clearly to senior stakeholders
- Bachelor’s degree or equivalent experience
Preferred qualifications, capabilities, and skills
- Financial services experience, particularly in vendor management/supplier oversight, controls, risk management, or compliance-related functions
- Experience supporting supplier performance management, governance routines, and contractual deliverables
- Systems thinking approach to analyze complex processes and identify optimization and integration opportunities
- Experience using agile methodologies to iteratively deliver improvements and increase responsiveness to change
- Familiarity with AI foundations and using AI tools responsibly to support process improvement and documentation quality (accuracy, context, and appropriate controls)
- Master’s degree and/or relevant certifications (e.g., PMP, Agile, Lean, risk/controls) preferred
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.