Our team is seeking an impact-oriented, systems-thinking Product Delivery Manager. In this role, you will have a significant opportunity to define software behavior based on uncovered business requirements. You will be responsible for relentlessly advocating for best-in-class commercial real estate software and will work closely with internal and external, cross-functional teams of product managers, user researchers and engineers to propose and drive customer-focused innovation, impacting customers from all over the world.
A successful candidate will have strong business acumen and possess excellent problem solving and analytical abilities. They will focus on creating actionable insights and recommendations, not just gathering requirements. They will have the ability to work with teams spanning design, technology and product development, both internal to JPMC and external software vendor partners, as well as business teams from across the bank . They will have a passion for software development that solves real-world problems for users, operate independently, and be an innovator who is comfortable leading from the gray. They are able to balance strategic thinking against detailed execution in a collaborative environment. They must have strong attention to detail, an ability to work in a fast-paced environment, and be driven by a desire to innovate and deliver results.
As a Product Delivery Manager, you will have an enormous opportunity to impact the core commercial real estate business at JPMC. In this role, you will partner with our product managers to prioritize, develop, and help implement product backlog items. You will partner with end users to uncover requirements and immerse yourself in their daily activities. You will work directly with designers to collaborate on solutions that meet requirements and delight customers. You will work as a part of a software engineering team and provide insight, requirements, and clarity to developers daily. You will be responsible for facilitating and providing operational support for the product and engineering teams and may be asked to lead refinement sessions and coordinate other agile development ceremonies.
KEY RESPONSIBILITIES
- Perform complex analysis on commercial real estate problems to identify opportunities to improve sales and overall customer experience
- Establish backlog items for new software that will in support sales leads and portfolio features
- Conduct interviews and design thinking sessions with end users to understand problems and ideate on potential solutions
- Help prioritize the product backlog in conjunction with product and engineering teams
- Create mockups and wireframes as part of requirement elicitation
- Manage multiple projects and proactively communicate issues and priorities
- Communicate complicated problems and solutions to stakeholders, both verbally and in writing
REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS
- Bachelor’s degree in Computer Information Systems, Computer Science, or similar relevant field or 5+ years relevant industry experience
- Advanced experience analyzing software problems and documenting requirement artifacts including user stories, use cases, and process flows
- Experience creating mockups and wireframes with tools like Figma, Sketch, Balsamiq Mockups, or similar
- Strong verbal and written communication skills
- Strong organizational skills, attention to detail, and experience balancing concurrent deadlines
- Comfortable influencing others and negotiating
- Comfortable working in a fast paced, highly collaborative, and dynamic environment
PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS
- Prior experience using Atlassian tools like JIRA and Confluence
- Working knowledge of domain modeling and/or data normalization concepts in databases