Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Service Product Group, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. You'll lead cross-functional initiatives, working closely with Product, Technology, Design, and Operations teams to deliver outcomes through an agile model. Strong program/project management experience, technical understanding, and comfort with emerging technologies — including AI — are key.
Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Lead and govern complex initiatives across the full product life cycle—from discovery through delivery and continuous improvement—ensuring business outcomes, KPIs, and alignment with product vision, strategy, and roadmap are achieved.
- Act as a strategic partner to Product Managers, Area Product Owners, and the Product Quad, building strong relationships across Technology, Operations, Risk/Controls, and co-suppliers.
- Translate strategy into execution by developing clear delivery plans covering scope, milestones, risks, dependencies, and success measures, while managing cross-team dependencies from intake through completion.
- Proactively identify and resolve blockers, drive structured problem-solving, and coordinate with partner teams to remove obstacles that slow delivery.
- Leverage data, analytics, and tools (Jira/Jira Align or similar) to monitor progress, manage risk, and drive informed decision-making; apply AI-enabled tools and automation where appropriate to streamline planning, reporting, and communication.
- Create and deliver high-quality program documentation and executive-ready presentations, including status updates, RAID logs, decision records, and governance forum materials.
- Role-model firm values — Earn Trust, Improve Relentlessly, Do the Right Thing — in how you lead teams, influence without authority, and collaborate across the organization.
Required qualifications, capabilities, and skills
- 5 plus years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Cross-functional expertise balancing competing needs across Product, Technology, Operations, and Risk/Controls while maintaining quality and stakeholder confidence.
- Strong analytical and problem-solving skills with the ability to break down complex objectives, identify risks early, and drive remediation across business, technical, and operational workstreams.
- Excellent communication skills (oral and written), including executive-level presentations and facilitating cross-functional discussions and decision-making.
- Interpersonal leadership and influencing skills with the ability to build trust, challenge constructively, and drive alignment without direct authority.
- Tech proficiency in MS Excel and PowerPoint
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Demonstrated technical aptitude and the ability to understand architecture, data flows, integrations and platform constraints well enough to engage effectively with engineering teams and make trade-off recommendations.
- Strong experience working in an agile product delivery environment (e.g., Scrum, Kanban, scaled agile), including familiarity with tooling such as Jira and Jira Align.
- Relevant certifications (e.g., PMP, Agile/Scrum, SAFe)
- Familiarity with AI/automation tools for analysis, documentation, or reporting is a plus, along with additional analytics or visualization tools.