**Product Design Engineer **
We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.
**In this position... **
A Product Design Engineer is primarily responsible for working with various technical teams to help identify issues; then work together to create and implement solutions. This position has global responsibility to enable resolutions for customers throughout the globe. This role also manages the full build and release processes associated with Ford's Integrated Diagnostic Software (IDS) tool – globally.
What you'll do...
- Manage all global releases of FCSD’s Integrated Diagnostic Software (IDS) dealership software application.
- Coordinate the timely resolution to diagnostic software issues preventing technicians from fixing customer vehicles. Often being able to identify key stakeholders that are responsible for root cause of the issue.
- Provide customer concern support to the Technical Assistance Centers (TAC) & Field Service Engineers (FSEs) and Software Verification Teams for software failure and/or data issues impacting customer vehicle performance.
- Oversee and sometimes lead development of detailed resolution plans for specific software bugs holding up technicians.
- Apply XML tools to develop/debug service procedures and analyze/debug back-end data quality.
- Create interim containment actions to address customers vehicle while permanent corrective actions are created then implemented.
- Work closely with Product Development engineers and teams to ensure issues impacting service technicians are understood and properly prioritized and actioned.
- Assure correct data support of software applications
- Collaborate with Software/Hardware Designer/Supplier to assure design intent is met.
- Validation performed using both simulation tools and on vehicle validation.
- Liaise with Product Development Data customers to ensure back-end data accuracy.
You'll have...
- High school diploma or GED
- 2+ years’ experience working with automotive diagnostic scan tools
- 1+ years of experience diagnosing IDS runtime ecosystem concerns and supporting servers/services as well as working level relationships with the tier 1 supplier who provides software.
- 1+ years of experience with field concern triage process and contacts in place today supporting Ford dealership software tools.
- 1+ years of experience with Ford diagnostic processes and procedures used by Ford technicians globally
- 1+ years of experience with automotive network communication protocols – CAN, etc.
- 1+ years of proven experience with software development & Data systems – basic understanding of software programming syntax and data systems interface
Even better, you may have...
- Associates degree or higher
- Ability to communicate with various global software/data tool owners to motivate changes that relate to data, HMI and UX.
- Auto dealership experience is a plus
- Working level experience with Ford's JIRA software management tools.
- Excellent organizational skills to meet goals and set priorities
- Strong verbal and written communication skills.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
This position is a salary grade 5 and ranges from $65,100-$109,300., This position is a salary grade 6 and ranges from $74,300-$124,500., This position is a salary grade 7 and ranges from $86,600-$144,900., This position is a salary grade 8 and ranges from $99,100-$166,200.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/GSR
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-MK1