Product Experience Specialist (full Time)

Lovable Lovable · Coding AI · Stockholm, Sweden · Product

This role is for a Product Experience Specialist at a fast-scaling AI company that enables users to build software. The specialist will be on the front lines, solving user problems, feeding insights into product development, and improving support operations. The role requires a recent graduate with a user and product focus, analytical problem-solving skills, and curiosity, with bonus points for SaaS support or AI tool experience. The company emphasizes extreme ownership, high velocity, and low-ego collaboration.

What you'd actually do

  1. Own user problems end to end: Become a Lovable expert to solve a wide range of issues with speed and clarity, and escalate effectively to engineering when needed.
  2. Improve our support stack: Keep our internal knowledge base up to date, design smarter workflows, and find ways to make the whole team operate better.
  3. Be the voice of the customer: Continuously feed product feedback into the team so that what you see on the front lines actually improves the product.
  4. Grow your scope: As you build trust and ownership, the role expands. Internally at Lovable and externally in how we engage with users and the community, there is real room to develop.

Skills

Required

  • Bachelor's or Master's degree
  • User-obsessed
  • Product-obsessed
  • Analytical problem-solving
  • Curiosity
  • Clear communication

Nice to have

  • B2C SaaS support using tools like Intercom
  • Hands-on experience with Lovable, Claude and similar AI tools

What the JD emphasized

  • solve real user problems
  • feeding insights directly into product development
  • take ownership of how we build, document, and improve support at scale
  • user- and product-obsessed
  • ready to grow into real responsibility fast
  • extreme ownership
  • high velocity
  • low-ego collaboration
  • ship fast
  • eager to make a dent in the world
  • spot problems before they're pointed out
  • come up with improvements on your own initiative
  • follow through
  • Analytical problem solver
  • break down complex situations systematically
  • move fast to get users unblocked
  • see opportunities where others see obstacles
  • Curious
  • test ideas
  • try new approaches
  • aren't afraid to get it wrong the first time
  • naturally drawn to AI tools
  • see the potential to get things done more efficiently
  • Crystal-clear communicator
  • communicate warmly and precisely
  • solve a wide range of issues with speed and clarity
  • escalate effectively to engineering when needed
  • Keep our internal knowledge base up to date
  • design smarter workflows
  • find ways to make the whole team operate better
  • Continuously feed product feedback into the team
  • build trust and ownership