The Product Line Owner (PLO) for Provider Integrations leads the strategy, delivery, and ongoing management of Ford and Lincoln’s digital service scheduling platforms, FSR+ and LSR+. The role drives cross-functional execution across engineering, design, operations, and provider partners to deliver seamless customer and dealer service experiences.
As a Product Line Owner, you're responsible for working with various teams in the identification, development, execution, and ongoing management of Digital Customer & Dealer Experiences, as well as external provider integrations. You will have a laser focus on customer, dealer and partner integration requirements, ensuring the delivery of a best-in-class scheduling and service experience for retail and commercial fleet customers. This role is central to managing a diverse landscape of provider capabilities—including Dealer Management Systems (DMS) and scheduling tools—to provide exceptional experiences across all channels, such as Mobile App, Web, and Fleet Telematics. Working alongside Engineering, Design, and Operations teams, you will utilize your full playbook to drive delivery and ongoing support.
What you'll do...
Strategic Leadership & Governance
- Drive Strategic Initiatives: Provide strategic leadership for the launch and scaling of new business initiatives for FSR+ and LSR+.
- Roadmap & Reporting: Manage product line status updates, long-term planning, and roadmaps; lead report-outs for key leadership meetings.
- Infrastructure Management: Build a strong operational infrastructure within the team by establishing clear processes, integrated timelines, and performance expectations.
Product Execution & Delivery
- Lifecycle Management: Lead regular design review meetings and oversee the software delivery life cycle (SDLC) to ensure high-quality releases.
- Agile Excellence: Drive best practices for backlog management using JIRA and lead weekly "POD" meetings to ensure effective delivery against the product roadmap.
- Technical Integration: Facilitate cross-functional interactions between micro-services and macro-products, ensuring seamless current development and future integrations.
- Functional Support: Guide Product Owners in the development and implementation of use cases and functional business requirements.
Partner & Stakeholder Engagement
- DMS Provider Management: Lead weekly engagements with DMS providers to monitor product health, including "get ready" checklists, appointment failure reports, and API requirement updates.
- Dealer Relations: Participate in dealer panel sessions and assist Field Ops with one-on-one dealer meetings to collect feedback and align on customer experience requirements.
- Cross-Functional Alignment: Collaborate with counterparts in Dealer Process, Service Experience, Reservations, and Mobile Service to synthesize dealer and consumer feedback into actionable product goals.
Team Leadership & Culture
- Mentorship & Growth: Provide direct leadership and professional development for Product Owners, fostering a high-performance team culture.
- "One Ford" Orientation: Act as a culture champion, utilizing a "One Ford" mindset to influence stakeholders and lead successful cross-functional projects.
You'll have...
- Bachelor's degree in Business Administration or similar field
- 3+ years of progressive work-related experience with demonstrated proficiency in multiple disciplines as a Product Manager, Program Manager, or similar role.
- 3+ years of product management experience owning and driving roadmap strategy and definition.
- 3+ years of experience with end-to-end product delivery in a fast-paced, agile environment where priorities shift regularly.
- 3+ years of experience in front-end customer experience products and managing a complex backlog with many stakeholders.
- 3+ years of experience as a people leader, coaching and guiding direct reports and team(s)
- Experience managing product development within JIRA or a similar Agile project management tool.
Even better, you may have...
- A Master of Science in Project Management, MBA in Project Management or MBA in Agile Management
- A technical background with the ability to quickly understand a specific domain and identify trends and opportunities in that space.
- Dealership service or parts business and/or partner tool experiences.
- Experience in applying Human Centered Design and "design thinking" methodologies to product development.
- Exceptional verbal and written communication skills, with experience presenting to senior leadership.
- A self-starter attitude, who is customer-obsessed, detail-oriented, and an enthusiastic team player.
- Firm grasp of capacity-based planning and strong organizational skills to manage multiple competing priorities simultaneously.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.
This position is leadership level 6 and ranges from $115,500 -218,100.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/LL6
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid
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