Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
This Product Management Director owns strategy, product definition, and delivery for mission‑critical wireless products across the full service lifecycle. This role leads complex, cross‑system product domains including activation, provisioning, billing, device ecosystems, care, retail tooling, and customer self‑service experiences.
Operating with significant autonomy, the Product Management Director translates business strategy and customer needs into scalable, reliable products from concept through national launch, balancing customer experience, network constraints, speed, and operational risk. This is a senior individual contributor role.
Job Description
This role serves as the single accountable product owner for high‑impact wireless domains, partnering closely with engineering, design, network, care, retail, finance, and operations teams. The Product Management Director (Product Manager 3) is expected to demonstrate strong technical fluency, exceptional product judgment, and the ability to influence outcomes across complex, matrixed organizations.
Our team is based in the cutting-edge Comcast Technology Center in downtown Philadelphia.
Core Responsibilities
- Own end‑to‑end product strategy and outcomes for core wireless service lifecycle domains
- Translate business needs, customer problems, and operational constraints into clear product requirements
- Define and maintain multi‑year product roadmaps aligned to customer experience, revenue, cost efficiency, and scalability
- Lead cross‑functional execution across engineering, UX, network, analytics, care, retail, finance, and operations
- Produce high‑quality product documentation (PRDs, requirements, use cases, metrics) with clear traceability from strategy to delivery
- Drive cross‑functional decision‑making to resolve trade‑offs and unblock delivery
- Ensure launch readiness, including tooling, workflows, training, and customer communications
- Design and execute pilots and phased launches with defined success criteria
- Define metrics and instrumentation to measure adoption, reliability, conversion, and contact drivers
- Use data and insights to refine products post‑launch and inform roadmap decisions
- Represent the voice of the wireless customer and partner closely with frontline care and agent teams
- Set standards for product quality, documentation, and operational rigor
- Consistent exercise of independent judgment and discretion in matters of significance.
Qualifications: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future
- 12+ years of product management experience in complex, platform‑driven environments
- Proven ownership of large, cross‑system products with material customer and business impact
- Strong understanding of wireless service lifecycles, including activation, provisioning, billing, and network‑dependent systems
- Demonstrated ability to partner closely with engineering on technical systems (APIs, workflows, distributed systems)
- Exceptional product judgment and ability to operate effectively in ambiguous, high‑complexity environments
- Strong communication skills with a data‑driven approach to decision‑making
- Experience in telecom, wireless, broadband, or connectivity‑focused industries (preferred)
- Experience supporting customer experiences across care, retail, and self‑service channels (preferred)
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Customer Experience (CX), Market Research, Product Development, Product Management, Product Roadmapping
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
15 Years +
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.