CCB - Credit Card Product Manager -** **Vice President (New York, NY)
Employer Description
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more . Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
Organization Description
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
Job Description
Ignite your passion for product innovation by leading customer-centric development, inspiring solutions and shaping the future with your strategy vision and influence.
As a Product Vice President in Card Data Product, you lead innovation through the development of products and features that delight customers and partners. As a leader on the team, you leverage capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.
We are seeking a dynamic and experienced Product Manager to lead our Innovation pillar on the Credit Card Data Product team. As a part of the team you will be expected to help drive business value through improved usability and adoption of the data products that are defined, and curated in partnership with analysts and business product owners. You will be required to also work with data owners, engineering, data scientists to deliver the data product and any potential GenAI use cases. As a data product manager you are expected to ideate and improve business-ready datasets (redefine metrics, add calculated columns, create derived fields) when there’s a clear business justification. Being able to present the “so what” and articulate the business use cases is critical as a product manager. The opportunity of managing junior product managers may be required.
Job Responsibilities
Ideate and improve business-ready datasets when there’s a clear business justification. Be able to provide business ready datasets with enhanced usability after understanding the use cases of the data in thorough detail
Partner with data owners, engineering, data science, and business stakeholders to deliver scalable, compliant data product solutions and generative AI solutions.
Drives new GenAI use cases and product created to improve the Card business
Translates business requirements into clear technical specifications and user stories for development teams and can articulate the business value of the data product to a varying audiences.
Owns product performance and is accountable for investing in enhancements to achieve business objectives
Lead modernization initiatives, including migration from legacy systems to cloud-native architectures such as AWS and Data Lake.
Develops a strong partnership with Stakeholders; communicating product updates, influencing the importance of data to the organization & articulating the business value of centralizing data
May be required to coaches and mentor a small team of junior product managers on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods. Helps uplift the team to develop a product mindset to help tell a story of the importance of data, the generative AI solutions and how this moves the needle with the businesses and enhancing our customers
Required qualifications, capabilities and skills
8+ years of experience or equivalent expertise delivering products, projects, or technology applications
Extensive knowledge of the product development life cycle, technical design and data analytics
Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition and value management
Experience in driving change within organizations and managing stakeholders across multiple functions
Structured thinker and effective communicator with excellent written and verbal communication skills
Familiarity with different data environments such as AWS S3, Snowflake and Data Bricks
Strong understanding of agile methodologies and experience with them
Strong time management skills, with an ability to multitask and work under pressure and engage with colleagues across regions and time zones.
Technical knowledge of data engineering, data pipelines, data modeling and data architecture
Preferred qualifications, capabilities, and skills
- Recognized thought leader within a related field
- High proficient in data querying with languages as Python, R, Perl, SQL
- Experience in product development
- Prior experience in a Credit Card organization / background is preferred, not mandatory