Product Manager, Driver Experience

Lyft Lyft · Consumer · Toronto, ON · Driver Experience

Product Manager for Lyft's Driver Experience team, focusing on identifying and solving driver pain points to improve service quality, streamline interactions, and create intuitive systems. This role involves setting product vision, defining success metrics, building roadmaps, and leading cross-functional teams (engineers, designers, data scientists, marketers) to execute product strategies for consumer-facing products.

What you'd actually do

  1. Deeply understand driver and business needs to set an ambitious product vision that motivates and inspires your team, peers and leadership
  2. Set your team's goals and success metrics that align with Lyft's mission and drive maximum impact based on data analysis, market research and user research
  3. Build a product roadmap to achieve your goals and lead a core team of engineers, designers, data scientists, and marketers to execute on it.
  4. Build alignment and collaborate with partner teams on shared goals and initiatives
  5. Communicate roadmaps, priorities, experiments and decisions across a broad set of audiences from partner teams to executive levels
  6. Completely own your team's products, existing or new, from ideation, through development, to launch, growth and maintenance

Skills

Required

  • 3+ years in product management, product design or equivalent consultant experience with significant time spent leading consumer facing products
  • Manage project ambiguity, complexity, and interdependencies in an organized and structured way
  • Define and analyze metrics that inform the success of your products
  • Strong user empathy and experience in the customer discovery and product development process
  • Experience building alignment and influencing decision making across org lines and with senior leadership
  • Strong judgment when balancing a flawless user experience and the needs of a two sided marketplace
  • Skills and intuition for communication strategy at every level
  • Balancing multiple projects, deadlines, and requests

What the JD emphasized

  • Ability to make things happen
  • Customer obsessed
  • Strong decision making
  • Strong communication
  • Detail oriented