Touring a home is the moment where "I’m just looking turns into I’m home". This moment is often the first time a buyer forms an emotional connection to a property and sets the stage for a lifelong partnership between a home buyer and a real estate agent. A seamless, well-orchestrated experience builds confidence, keeps buyers engaged, and helps them move forward faster, while also enabling agents to operate more efficiently. When done right, home touring doesn’t just support the buying process, it accelerates it by turning curiosity into commitment.
We’re looking for a Product Manager to lead the strategy and execution of our home tours and event scheduling experience. This role sits at the center of the customer journey, enabling prospective buyers to seamlessly schedule, and attend property tours, while equipping agents and support teams to deliver exceptional client experiences.
As the Home Tours and Event Scheduling Product Manager, you’ll partner closely with Growth and Routing teams to shape how customers engage with listings and how real estate professionals manage availability, logistics, and communication. Success in this role means reducing friction, increasing tour volume, improving conversion from interest to transaction, and consistently delivering high-quality, reliable interactions at scale.
About the Role
- Own the product experience for home tours and event scheduling across web and mobile, in a two-sided platform.
- Identify and eliminate friction in the scheduling experience for both customers and real estate professionals.
- Build and optimize scheduling systems, including availability management, confirmations, reminders, and rescheduling flows.
- Define and execute a product strategy that increases attendance rates, post-tour satisfaction, and downstream conversion.
- Leverage data and experimentation to inform decisions and continuously improve performance.
- Partner with design, engineering, data, and operations to deliver intuitive, scalable solutions.
- Balance marketplace dynamics, ensuring a high-quality experience for both supply (agents/listings) and demand (buyers/renters).
About You
- Passionate about Redfin's mission.
- 4+ years of product management experience, ideally in marketplace, scheduling, operations-facing or productivity products
- You have a track record of working on innovative problems that are ambiguous at the outset, simplifying complexity into something actionable.
- A learner. You’ve demonstrated an ability to quickly develop subject matter expertise in a complex area.
- Someone with deep customer empathy. You can listen to users, understand their key problems, and develop intuitive solutions to these problems.
- Great communicator. You can distill a challenging problem into its essential elements, and clearly communicate your vision to the team and executives.
- Experienced working cross-functionally with design, engineering, and go-to-market teams.
- Analytical. You’re data-driven at your core, and aren’t afraid of rolling up your sleeves to take on a complicated analysis. You are able to articulate complex issues in a simple way.
What you’ll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
About us
**Redfin **is revolutionizing the $75 billion real estate industry. We use data, beautiful software, and innovative design to put customers first at every step in the home-buying and selling process. Get ready to dive headfirst into our award-winning website and mobile apps, solving complex business problems in a highly visible, customer-centric way. If you value doing great work in a collaborative environment, join our team!
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at _Careers@Rocket.com_.
The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $108,600.00-$186,200.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found **_here_**. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.