Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Introduction to the team
In the B2B division, we bring Expedia Group's innovative technology and distribution solutions to partners across the world. These businesses include global financial institutions, corporate managed travel, offline travel agents, global travel suppliers (like major airlines) and many more.
We are looking for a high-performing **Product Manager **whose role is pivotal in **shaping innovative travel products **that align with **strategic business objectives **and delight travelers and partners. In this role, you will collaborate with cross-disciplinary teams to develop the next generation of travel platform, partnering closely with design, engineering, data science, finance, legal, and external partners to deliver a scalable, configurable, AI enabled travel platform that drives innovation and is at the forefront of the travel industry. Your efforts will focus on integrating advanced AI/ML technologies, conducting rigorous market analysis, and leading product direction with data-driven insights and strong customer empathy to define product strategy, prioritize roadmaps, and drive measurable business impact.
In this role, you will:
Product Strategy & Vision
- Organize the strategic vision into key themes that solve both short-term and long-term traveler, partner, and business needs
- Take a lead role in detailing a multi-quarter roadmap, articulating key themes, milestones, and trade-offs through a compelling narrative that resonates across senior leadership and cross-functional teams
- Balance short-term and long-term business considerations with product decisions and partner with Finance to set incremental revenue targets
- Drive innovation within the platform, exploring new use cases and experiences that increase customer confidence and drive metric improvement
Customer, Market & Commercial Insight
- Reference detailed market research and competitive analysis (customer segmentation, market sizing, partner needs) to inform strategy and roadmap
- Clearly define the value proposition of the product through competitive analysis and/or understanding of customer pain points
- Develop testable hypotheses that address industry and regulatory needs and drive performance outcomes; use experimentation to validate direction
- Identify friction in the traveler journey (from discovery through post-trip servicing) and recommend customer-centric product and UX solutions to increase understanding, trust, and conversion
Data, Experimentation & AI/ML
- Facilitate integration of AI/ML into product functionality (e.g., personalization, pricing support, or servicing flows) by leveraging an understanding of model development (data collection and processing, model training, evaluation, deployment, and monitoring)
- Independently design product experiments, gather and analyze product data, draw insights, and make informed decisions; engage Data Analytics teams where deeper analysis is needed
- Define new metrics, dashboards, and data sources to monitor the health of the product (e.g., attach rate, conversion, NPS/CSAT) and drive regular metric reviews that lead to concrete actions
Execution & Delivery
- Leverage understanding of technical architecture to ensure decisions address product requirements and adjust designs to account for dependent systems
- Effectively prioritize initiatives and features using a data-informed framework that incorporates business impact, risk, customer value, and effort
- Own product requirements documentation (PRDs, user stories, acceptance criteria) leveraging Expedia Group's standard toolkit; ensure clarity, completeness, and alignment to outcomes
- Collaborate closely with engineering to break down user stories, identify and manage dependencies, and ensure predictable delivery against roadmap commitments
- Facilitate alignment between engineering, design, operations, and partner teams by ensuring product goals and success measures are clearly articulated and visually represented
- Create and interpret product experiments in partnership with UX and data teams to deliver platform value
Stakeholder Leadership & Communication
- Develop the ability to influence without formal authority, earning trust with peer leaders, functional partners, and external stakeholders
- Encourage the team to achieve operational excellence, acting as a motivating and stabilizing force during planning, delivery, and incident response
- Communicate effectively up, down, and across the organization, using data, insights, and storytelling to tailor messages to executives, cross-functional partners, and regional stakeholders
- Demonstrate a proven track record of clearly and persuasively articulating product concepts, strategies, and decisions to cross-functional teams and, where appropriate, to partners and customers
Experience and Qualifications
Required:
- Bachelor's degree in a related field, or equivalent related professional experience; 5+ years of relevant experience required
- Master's degree in a related field, or equivalent related professional experience; 3+ years of relevant experience required
- Proficiency in **Agile **product development practices
- Knowledge of **AI/ML concepts **and their application in products
- Knowledge of data science principles and experimentation, including A/B testing and hypothesis-driven development
- Proficient written and verbal communication skills
- Active listening and stakeholder management
- Scientific method and problem decomposition
- Ability to reverse engineer complex systems and flows
- Business acumen and commercial mindset (P&L, pricing, and unit economics awareness)
- Ability to influence without authority
- Appropriate, calculated risk-taking
#LI-SV1
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
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