Product Manager – Payments Sales Experience - Vice President

JPMorgan Chase JPMorgan Chase · Banking · New York, NY +1 · Commercial & Investment Bank

Product Manager for Payments Sales Experience at JPMorgan Chase, focusing on leveraging AI and agentic capabilities to improve client and sales team operations. The role involves setting product vision, leading cross-functional teams, and ensuring responsible AI practices within a regulated financial environment.

What you'd actually do

  1. Sets product vision and strategy for Payments Sales experiences, leveraging agentic AI, analytics, and automation to drive differentiation, scale, and business impact.
  2. Partners with Quad leadership—Design, Product, Data, and Technology—to identify, prioritize, and fund high‑value product opportunities aligned to customer needs, market evolution, and firm strategy.
  3. Owns end‑to‑end product accountability, considering upstream and downstream impacts across data, compliance, risk, and operations.
  4. Leads product discovery and insight generation through user research, journey mapping, experimentation, and market analysis to inform a forward‑looking, AI‑enabled roadmap.
  5. Establishes and monitors product success metrics (adoption, automation, cycle time, revenue enablement, operational efficiency) and uses insights to guide prioritization and investment decisions.

Skills

Required

  • product management
  • product development life cycle
  • leading cross-functional teams
  • stakeholder management
  • AI, analytics, or automation-enabled products
  • defining success metrics
  • operating in managed-risk or regulated environments
  • executive communication

Nice to have

  • deep technical expertise

What the JD emphasized

  • agentic AI capabilities
  • responsible AI practices
  • regulated environments