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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
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Overview of the Role:
MuleSoft, the industry-leading integration, API, and agent management platform, empowers enterprises globally to unlock data and accelerate innovation. The Marketing Cloud (MC) Adoption Product Manager is part of the MuleSoft team and serves as the technical authority responsible for validating the architectural integrity of our most successful customer implementations. With Agentforce woven into every layer of our platform, you will work directly with customers to scope, implement, and manage our next-generation Marketing Cloud platform — ensuring reference materials are technically sound, repeatable, and strategically aligned with our platform standards.
This role is based in our SF, WA, NY, Indy locations.
Responsibilities:
- Lead hands-on technical discovery sessions with customer engineering and architecture teams to map and document current and future-state Marketing Cloud implementations, then translate those findings into referenceable assets such as solution blueprints, data flow diagrams, and governance frameworks.
- Serve as the final technical gatekeeper for all success stories, validating customer metrics, feature utilization, integration approaches, and adherence to security and scalability best practices.
- Synthesize successful reference architectures into repeatable frameworks and technical guides for internal Solution Engineering, Services, and Product teams to improve the efficiency of future deployments.
- Present validated technical architectures and best practices to internal audiences, partners, and customer groups, while maintaining expert-level knowledge of Marketing Cloud capabilities and their integration points across the broader technology ecosystem.
Required Qualifications:
- 7+ years of experience in solution architecture, technical consulting, or principal-level solution engineering within the enterprise software or software-as-a-service (SaaS) industry, including 3+ years specifically focused on designing or implementing Marketing Cloud (MC) portfolio products such as Marketing Cloud Engagement (MCE), Marketing Cloud Account Engagement (MCAE), Personalization, Marketing Intelligence, and Data 360 (D360).
- Proven ability to create clear, authoritative technical documentation and architectural diagrams for both internal technical teams and external customer executives.
- Expert-level knowledge of data architecture, integration patterns (API, event-driven), and security best practices within a multi-cloud or hybrid environment.
- Exceptional communication skills with demonstrated experience managing high-stakes, customer-facing technical engagements and driving alignment across complex stakeholder groups.
Preferred Qualifications:
- Architect-level certification in Marketing Cloud or an equivalent platform.
- Experience with technical solutioning for both B2B and B2C use cases on a unified platform.
- Proven ability to calculate and articulate the technical return on investment (ROI) of an architecture change, such as performance gains, cost savings, or scalability improvements.
- Experience in a product-adjacent role, providing feedback to Product and Engineering teams based on observed deployment patterns in the field.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.