The Amazon Payment Acceptance & Experience Team is responsible for how Amazon's customers pay across Amazon's sites and services around the globe. In this role, you will deliver best-in-class customer payment experiences while driving meaningful change in the payments industry — combining deep customer obsession with a forward-looking, AI-native approach to product development.
You will bring your experience to bear on innovative, customer-focused payment solutions that create truly local paying experiences for Amazon's customers. Leveraging AI tools and data-driven insights, you will accelerate discovery, sharpen decision-making, and raise the bar on how we design and iterate on payment experiences. As part of a team making strong progress toward becoming AI-native, you will help shape how we embed intelligent automation and machine learning into the way we build, launch, and operate payment products — not as an afterthought, but as a core part of how we work.
You will partner with fintechs, leading financial institutions, and global payment networks to launch new payment methods that European customers love to use. You will also collaborate with a diverse set of internal and international teams to achieve success. This role places a premium on someone who is effective at simplifying complex problems, identifying areas for innovation through internal and external dependencies, and partnering with cross-functional teams — including engineering — to launch new products and technology at pace and at scale.
Key job responsibilities As a Product Management Technical (PMT) within the Payments organisation, you will own the end-to-end strategy and execution for launching Local Payment Methods (LPMs) across Amazon's global marketplace. You will define product vision, set measurable goals, and drive cross-functional alignment across engineering, finance, compliance, and business teams to deliver LPM integrations on time and at scale.
You will lead discovery and prioritisation of LPM opportunities by market, partnering with regional stakeholders to assess customer demand, regulatory requirements, and commercial viability. You will author detailed product and technical requirements, manage launch readiness reviews, and establish robust operational standards — including fraud controls, refund workflows, and escalation playbooks — to ensure sustainable, high-quality launches.
You will define and track success metrics (including TPV, PSR, and GMS contribution), synthesise customer and partner feedback to continuously improve the LPM experience, and communicate progress and risks clearly to senior leadership. You will raise the bar on programme standards and mentor junior team members, contributing to a culture of ownership and continuous improvement.
A day in the life Work with cross-functional teams (including engineering) to develop, launch, and operate solutions that improve customers' paying experiences. Own the roadmap for a discrete payment solution(s), using AI-powered tools to accelerate analysis, surface insights, and drive faster, higher-quality decisions.
Pitch ideas (PRFAQs) and capabilities to senior internal and external decision makers, bringing clarity and conviction to complex, ambiguous problems.
Evaluate and recommend product and service enhancements that improve payment acceptance and the overall customer experience — drawing on both quantitative signals and qualitative customer understanding.
Identify, cultivate, and launch new relationships with payment providers, third-party banks, payment networks, and schemes, helping Amazon stay at the forefront of the evolving payments landscape.
About the team The Amazon Payment Acceptance & Experience team is at the heart of how hundreds of millions of customers pay on Amazon — across every site, service, and market we operate in. We are responsible for launching Amazon into new countries, bringing new payment methods to life, and defining the strategy for how customers pay on Amazon today and in the future. We work at the intersection of customer experience, technology, and the global payments industry — partnering with fintechs, financial institutions, and payment networks to make paying on Amazon feel effortless, wherever our customers are.
Basic Qualifications
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Experience in technical product management, program management or engineering
- Experience owning feature delivery and tradeoffs of a product
- Experience with end to end product delivery
Preferred Qualifications
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools
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