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The Product Manager, Technical - Solution Design is responsible for building, maintaining, and enhancing scalable, cloud-based platform software solutions that drive real business value. This position supports Tier 1 and Tier 2 solutions, managing fraud, credit, and collections strategy decision engine configurations for both new and existing customers, as well as the supporting technology capabilities and infrastructure that support that product in an Agile driven environment. This is a hands-on role for someone who enjoys solving complex problems, delivering high-quality code, and working collaboratively across teams.
The Product Manager, Technical is responsible for building, maintaining, and enhancing scalable, cloud-based platform software solutions that drive real business value. This position supports Tier 1 and Tier 2 solutions, managing fraud, credit, and collections strategy decision engine configurations for both new and existing customers, as well as the supporting technology capabilities and infrastructure in an Agile-driven environment.
This role emphasizes end-to-end solution design, integration architecture, and platform modernization, including support for AI-driven decisioning and process automation initiatives. This is a hands-on technical role for someone who enjoys solving complex problems, delivering high-quality solutions, and working collaboratively across teams.
Responsibilities:
Technical Design & Development
- Design, build, and configure robust, scalable software solutions aligned to enterprise architecture standards.
- Develop and maintain high-performance solutions that integrate with modern cloud platforms and enterprise systems.
- Apply sound software engineering principles and design patterns to create maintainable and extensible platforms.
- Support configuration and optimization of decision engines and related automation workflows.
- Build intuitive, browser-based user interfaces and backend services.
Quality Assurance & Support
- Participate in code and configuration reviews to ensure adherence to quality and architectural standards.
- Write and maintain technical documentation, architecture diagrams, and detailed implementation estimates.
- Troubleshoot and resolve issues in development, staging, and production environments.
- Support releases across multiple environments using established deployment practices.
Process & Continuous Improvement
- Follow established software configuration methodologies, coding standards, and architectural guardrails.
- Contribute to the evolution of engineering and solution design processes and tools.
- Regularly assess and improve existing code and systems for performance, scalability, automation, and maintainability.
- Support Continuous Integration/Continuous Delivery efforts and advocate for automation where possible.
Collaboration & Communication
- Collaborate with Business Analysts, Enterprise IT, Fraud/Credit Strategy, Data teams, Project Managers, QA, and Vendor partners to deliver features and enhancements.
- Analyze and clarify functional and technical requirements and translate them into solution designs and user stories.
- Communicate project updates, blockers, architectural risks, and solutions effectively to stakeholders.
- Contribute technical input to vendor evaluations and support RFI/RFP processes where applicable.
- Mentor team members and share knowledge of best practices and emerging technologies.
Education and Work Experience:
- Bachelor's Degree Computer Science, Engineering, IT (Required)
- Software Development - 5+ years experience in hands on technical role writing production code, solution engineering, or technical architecture in large scale company/ application/product environment. (Required)
- Product Management - 5+ years of relevant Product Management experience in an Agile software product development environment. (Required)
Knowledge, Skills and Abilities:
- Agile Methodologies - Proven success in delivering software with Agile Scrum methodologies and other commonly used tools. (Required)
- Technical Writing - Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences. (Required)
- Agile Project Management - Experience with Agile backlog/project management tools. (Required)
- Collaboration - Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)
- Strong problem-solving and analytical skills - Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)
- Communication - Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence. (Required)
- Object-oriented languages - Proficiency in Java and JavaScript (or similar object-oriented and frontend languages). (Required)
- Databases - Experience with NoSQL databases (e.g., DynamoDB, MongoDB, Aurora). (Required)
- Cloud technology - Solid understanding of cloud computing fundamentals (preferably AWS). (Required)
- APIs - Experience implementing RESTful APIs and browser-based applications. (Required)
- Scripting - Scripting experience in Python, Shell, or Perl. (Preferred)
- Automated Testing - Familiarity with automated testing frameworks and QA integration. (Preferred)
Licenses and Certifications:
- Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
- Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)
#LI-Corporate
- At least 18 years of age
- Legally authorized to work in the United States
Travel: Travel Required (Yes/No):
DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No
Base Pay Range: $103,400 - $186,400
Corporate Bonus Target: 15%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ324925¶dox=1
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out _www.t-mobilebenefits.com_.
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.