Overview
As Copilot becomes a primary entry point for hundreds of millions of everyday users—across both work and personal contexts—how Microsoft earns and keeps consumer trust is not just a brand imperative, it's a growth lever. Trust in data practices, privacy commitments, and responsible AI principles directly impacts adoption, retention, and willingness to go deeper with the product. The Microsoft 365 Consumer Marketing team is hiring a Product Marketing Manager - Consumer M365 Copilot to own the trust narrative for Consumer Copilot. In this role, you'll ensure users feel confident that their data stays private, that safety protections (like those designed for teens) are meaningful and visible, and that Microsoft's responsible AI commitments translate into clear, credible messaging that resonates with real people.
Responsibilities
• Define and own the consumer trust narrative for Copilot — crafting how Microsoft communicates data practices, privacy protections, and responsible AI commitments to everyday users in clear, credible, human language.
• Lead Product Marketing Manager strategy for parental controls and family safety features, partnering with product, engineering, and policy teams to shape positioning, messaging, and go-to-market plans that resonate with both parents and teens.
• Develop messaging frameworks for high-sensitivity scenarios — particularly where work and personal contexts intersect (e.g., dual-identity consumer account + enterprise account experiences) — proactively addressing user concerns about how their data is used across contexts.
• Use research and data to find and close trust gaps — leveraging customer research, product telemetry, and sentiment signals to track user perception of safety and privacy, and to influence product investments that strengthen confidence.
• Build and maintain a living trust and safety knowledge base — spanning competitive trust messaging and customer pain points around data and privacy — and turn it into actionable inputs for product planning, storytelling, and launch readiness.
Qualifications
Required/minimum qualifications
- Master's Degree in Marketing, Computer Science, Business or related field AND 1+ year(s) experience in business OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 2+ years experience in business OR equivalent experience.
Additional or preferred qualifications
- Master's Degree in Marketing, Computer Science, Business or related field AND 3+ years experience in business OR Bachelor's Degree in in Marketing, Computer Science, Business or related field AND 5+ years experience in business OR equivalent experience.
Product Marketing IC3 - The typical base pay range for this role across the U.S. is USD $85,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $112,000 - $185,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**