Product Operations Associate, Air Defense

Anduril Anduril · Defense · Costa Mesa, CA · Programs : Deployments : Product Operations

This role supports the sustainment of deployed Air Defense technology by identifying, triaging, escalating, and managing the resolution of incidents. It involves debugging, real-time response, rapid resolution, and root-causing complex issues on electromechanical systems. The role also includes analyzing system failure data, improving fleet observability, and coordinating efforts across various functions to maximize capability availability for end users.

What you'd actually do

  1. Sustain Anduril’s Air Defense deployments by combining an understanding of our customers’ missions with deep knowledge of our products and integrations.
  2. Triage, diagnose and conduct root cause analysis of product incidents; drive post-mortem actions including providing status visibility through resolution.
  3. Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation.
  4. Consistently assess and ratchet up the quality of the fleet’s observability and telemetry in partnership with product teams.
  5. Communicate and coordinate technical and non-technical efforts across multiple business, engineering, and sustainment functions, influencing decision making and driving action to maximize capability availability for end users.

Skills

Required

  • 2+ year of technical support experience with a focus on final-tier customer concern support.
  • Experience supporting and/or performing incident driven workflows requiring analysis, triage, and prioritization.
  • Experience in on-call support operations and working in limited risk tolerance environments.
  • Ability to work non-standard hours and weekends as needed.
  • Linux command line function

Nice to have

  • BA or BS degree from accredited institution
  • Experience with observability tooling such as DataDog, Grafana, and Victor Ops
  • Exposure to software development tooling such as Git and Jira.
  • Applicable industry certifications (e.g. CompTIA Network+, CCNA, Linux+).
  • DOD, Law Enforcement, or other Government agency experience preferred.
  • Demonstrated experience as a self-starter, able to find and resolve issues on your own.
  • Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking.
  • Proven ability to master a technical system and support it in operational environments.
  • Daily practice of excellence and rigor
  • Confident with navigating ambiguity and crafting new ways of doing things.
  • Excellent written, visual, and verbal communication skills.
  • Ability to obtain and maintain a U.S. Secret Security clearance.

What the JD emphasized

  • final-tier customer concern support
  • incident driven workflows requiring analysis, triage, and prioritization
  • on-call support operations and working in limited risk tolerance environments
  • Ability to work non-standard hours and weekends as needed
  • Ability to drive challenging and vague technical problems to clarity and resolution
  • Must demonstrate an innate drive to be self-sufficient across the depth and breadth of a technical system.