🚀 Join the Future of Commerce with Whatnot!
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
💻 Role
Product Operations plays a significant role in building repeatable motions to unlock growth and help the company scale. You will partner closely with our product, engineering, data, design, and other cross-functional counterparts to ensure that our product and associated workstreams run efficiently, at scale, and with impact. You are the linchpin between strategy and execution: you help streamline how product work gets done, ensure high-quality deliverables, enable cross-team collaboration, and drive operational excellence so that our Product organization can maintain quality while moving faster and smarter.
- Partner with Product Managers to translate strategy into actionable programs and roadmaps.
- Define, build, and maintain operational frameworks, processes, tools, and dashboards that enable the product organization to operate at scale.
- Own the end-to-end lifecycle of product operations: from planning and prioritization, through launch, post-launch performance tracking and iteration.
- Collaborate cross-functionally (Engineering, Design, Data, Category Expansion, CX, Ops, etc) to ensure alignment, clear communication and delivery of product initiatives.
- Develop and monitor key product health and performance metrics; surface insights and recommend operational improvements and optimizations.
- Facilitate product launches including readiness (tools, training, communications), rollout strategy, stakeholder coordination, and risk management.
- Manage and maintain the product tooling stack (e.g., road-mapping tools, feedback/voice-of-customer tools, experimentation/test frameworks, analytics) and ensure teams are well trained and aligned on how to use them.
- Drive operational improvements: identify inefficiencies, propose and implement process improvements, normalize best practices across teams.
- Serve as a central node for product ops communication: build and maintain shared documentation, playbooks, runbooks, communication calendars, steering forums, etc.
- Consider global or multi-market contexts to ensure local/region-specific needs (regulation, localization, language, market operations) are represented in the product operations plan.
We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our New York City hub.
👋 You
People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.
As our next Product Operations Manager, you should have 6+ years experience in consulting, or a fast-growing startup, plus:
- Bachelor's degree in Business, Economics, or related field
- Motivation to take on new opportunities and challenges
- Ability to move remarkably fast with little structure, guidance
- Curiosity to learn about different parts of the business and how to pull certain levers to grow faster
- Ability to operate independently and go deep on projects while also building key cross collaborative relationships across the company
- Demonstrated ability to work and influence cross-functionally. You are proactive, great at communicating with different audiences and can bring stakeholders on-board. You seek out and have a track record for driving change and impact in a fluid, unstructured working environment
- Demonstrated ability to solve ambiguous problems using data and process improvement
🙏 Nice to Have
- Experience working on a marketplace or a two-sided platform
- Experience or passion for buying and selling in online marketplaces communities
- MBA
- SQL & Dashboard experience
- Payments or Product Discovery expertise
🎁 Benefits
Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
- All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
💛 EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.