We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.
Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.
In this position...
The Product Owner is responsible for the identification, development, execution, and ongoing management of Digital Customer & Dealer Experiences. You will have a laser focus on utilizing everything in your playbook to ensure we deliver the best customer and dealer experience through all channels (Dealer Portal, Mobile App, Web, Fleet Telematics, etc) with a focus on feature development and delivery. The Digital Experience you deliver will help build a Best-in-Class scheduling and service experience for both the customer and dealer.
What you'll do...
- Defining, grooming and development of features based on customer/dealer experience, competitive benchmarking, consumer trends and dealer feedback, etc.
- Collect and incorporate global customer and dealer feedback into platform capabilities and roadmap priority for retail and commercial businesses.
- Collect and incorporate stakeholder input from marketing, technical, privacy, legal, finance and accounting teams to ensure the proper capabilities and priorities are reflected on the roadmap.
- Work closely with your Operations, Architecture, and Integration teams to develop and prioritize business requirements across software platforms and applications needed to deliver customer/dealer value across the Ford value chain.
- Work with product designers to create and validate User Interface designs and wireframes.
- Work with product managers to translate customer/dealer needs into a backlog of user stories for software engineers and accept these user stories as they are completed.
- Act as the voice of the customer and dealer with all product analysts, product managers, senior leadership and development teams.
- Success looks like a clearly articulated product strategy, vision and roadmap with milestones to get us from now to a launched commercial product that has been informed by user research, user testing and experimentation.
- Communicate the vision to all stakeholders.
You'll have...
- Bachelor's degree in computer science, Engineering, Business, Information Systems, or a related field.
- 5+ years of progressive work-related experience with demonstrated proficiency in multiple disciplines / technologies / processes as a Product Manager, Program Manager, DevOps or similar discipline.
- 3+ years of product ownership experience working in a fast-paced, environment where priorities shift on a regular basis.
- 3+ years of experience working in a fast-paced agile environment using creative problem-solving skills to make decisions.
- 3+ years experience owning/driving roadmap strategy and definition.
- 3+ years experience in front-end customer experience products, managing a complex backlog with many stakeholders, managing product development within Jira, and end-to-end product delivery.
Even better, you may have...
- Master’s Degree or MBA
- Experience in applying Human Centered Design practices to customer experience design, product development and/or Software Development
- Technical background with ability to quickly understand a specific domain and identify the trends and opportunities in that space.
- Strong organizational and time management skills with the ability to manage multiple, competing priorities simultaneously, multi-task, and meet deadlines.
- Firm grasp of capacity-based planning
- Exceptional verbal and written communication skills, capable of presenting senior leadership.
- Excellent business judgment and demonstrated ability to think and act both strategically and tactically.
- Self-starter who is customer obsessed, detail-oriented, and an enthusiastic team player.
- Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities and requirements.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day • Paid time off and the option to purchase additional vacation time. This position is a salary grades 7-8 and ranges from $86,600-$166,200.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/GSR
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid
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