Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.
As a Product Portfolio Operations Manager in Operations Cross Product Strategy (OCPS), you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line. You will drive targeted initiatives to optimize business processes and enable scalable, sustainable change. You will be responsible for identifying opportunities in an assigned area and partnering with business leaders and other cross-functional partners as needed, such as risk and controls, to deliver measurable improvements, accelerate adoption of AI-enabled solutions, and foster a culture of innovation and accountability.
Job responsibilities
- Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
- Identify, design, and implement process improvements that minimize manual work, eliminate unnecessary tasks, and consolidate activities to reduce handoffs, expedite timelines, and improve the client and employee experience.
- Influence and implement policy and procedure changes to streamline operations, enhance quality, and optimize risk management.
- Partner with cross-functional teams to ensure readiness, manage dependencies, and deliver benefits realization for process improvement initiatives.
- Communicate complex challenges and solutions clearly to diverse audiences, tailoring messaging for senior management, stakeholders, and project teams and foster a culture of innovation, continuous improvement, and accountability—encouraging creative problem-solving and the adoption of new technologies.
- Manage multiple priorities in a highly complex environment, applying structured problem-solving and process improvement techniques.
- Foster an inclusive culture that supports individual growth and career mobility.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in program management or performance optimization
- Demonstrated ability to lead cross-functional teams through influence and drive adoption at scale.
- Expertise in transformation delivery: integrated planning, dependency management, stakeholder readiness, and benefits realization tracking.
- Strong leadership and team management skills, including leading cross-functional teams.
- Excellent verbal and written communication skills for effective stakeholder engagement.
- Ability to lead within a highly complex environment and adapt to change.
- Proven track record of managing multiple priorities simultaneously.
Preferred qualifications, capabilities, and skills
- Background in Consumer Banking, Business Banking, and Credit Cards
- Experience with portfolio-level tracking and process improvement initiatives
- Familiarity with large-scale product portfolios and operational optimization
- Experience in change management and process improvement methodologies (e.g., Lean, Six Sigma, Kaizen)
- Experience in fostering innovation and continuous improvement within product teams