Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.
As a Product Portfolio Operations Manager in Consumer Bank Product Portfolio Operations, you will report to the Product Portfolio Operations Strategy & Communications pillar lead and run day-to-day execution of the Consumer Bank Product Portfolio Operations communications and reporting engine, with a focus on accuracy, consistency, timeliness, and decision readiness.
You will partner closely with Consumer Bank product teams and senior stakeholders to gather inputs, synthesize insights, and publish executive-ready narratives that make priorities, tradeoffs, milestones, dependencies, and blockers clear. You will also contribute to PPO-owned, AI-enabled improvements to reporting workflows, including maintaining the Product Portfolio Operations LLM (Large Language Model) knowledge base and building lightweight prototypes that reduce manual effort and improve first-pass quality.
Job responsibilities
- Run the recurring PPO communications and reporting cadence: manage intake, synthesis, drafting, review cycles, and publishing for required product reporting.
- Translate portfolio inputs into decision-ready leadership narratives: clearly communicate progress, roadmaps, blockers, milestones, and dependencies tailored for PPO and PXT senior leaders.
- Build and maintain standardized reporting frameworks that track PPO progress against CB OKRs, portfolio health metrics, and investment planning, driving consistent definitions and templates across teams.
- Design and build AI-powered tools, workflows, and prototypes that solve real reporting and communications challenges: reducing cycle time, eliminating manual steps, and improving output quality.
- Own operational delivery of the PPO LLM knowledge base: curate priority content, apply AI-first approaches to improve transparency, and increase drafting speed.
- Identify manual pain points within PPO and PXT reporting workflows and deliver tangible improvements through automation, tooling, templates, or process redesign.
- Run test-and-learns for new AI-enabled solutions, document outcomes, and make recommendations on what to scale.
- Operate as the pillar's execution lead: manage timelines, stakeholder communications, and issue escalations to ensure consistent delivery across multiple audiences and forums.
- Embed LRCC requirements into day-to-day reporting operations.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in program management or performance optimization
- Proven ability to manage and implement operational effectiveness initiatives
- Proven ability to operate within the product development life cycle and agile methodologies
- Demonstrated ability to create executive-ready communications, presentations, and strategic documents, turning complex inputs into clear, concise narratives for senior audiences.
- Strong analytical and problem-solving skills, including defining measures, identifying efficiency opportunities, and translating data into insights.
- Advanced proficiency with AI tools and platforms relevant to the role’s scope, including LLMs, applied operations, and reporting workflow improvements.
- Experience with data visualization tools and reporting platforms to create dashboards and metrics tracking.
- Proven ability to manage multiple priorities and deadlines in a highly matrixed environment with strong attention to detail.
- Strong stakeholder management skills, including influencing across functions and driving on-time inputs and alignment without direct authority.
Preferred qualifications, capabilities, and skills
- Experience in Consumer Banking and/or PXT organizations within JPMorganChase.
- Familiarity with Agile methodologies, product development lifecycles, Design Thinking frameworks, and investment planning processes.
- Demonstrated experience supporting AI governance and use case identification specific to product portfolio operations and efficiency improvements.
- Experience working with Product Controls frameworks and supporting adoption of new product governance mechanisms.
- Experience building databases, prototypes, or technology solutions that improve operational efficiency and adoption.