We’re looking for a Product Support Manager to join our Health Support organization at Oracle.
The Product Support Manager play a crucial role in ensuring that technology products are not only delivered but also maintained and improved throughout their lifecycle.
In this role, you’ll work closely with our customers, providing post-sales support and helping resolve both non-technical and product-related issues. You’ll also act as a key point of contact, making sure customer needs are understood and addressed, while collaborating with internal teams on more complex situations.
As a manager, you’ll lead a team responsible for service request investigations, incident resolution, and application maintenance. The role is focused on building a strong, well-organised team that delivers consistent, high-quality support.
What you’ll be doing:
- Managing and supporting a team handling customer service requests and incidents
- Ensuring all support work is properly tracked and prioritised
- Ensuring that issues are addressed quickly, minimising downtime and improving the user experience.
- Maintaining quality standards and meeting SLAs
- Acting as an escalation point for complex issues
- Reviewing team performance and guiding them towards clear objectives
- Taking part in an on-call rotation when needed
- Implement strategies and processes to anticipate risks and manage them proactively to avoid service disruptions
Additional details:
- Based in our Bucharest office (5 days/week)
- Some travel required (up to 20%)
Career Level - M2