Who We Are
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These are our values and not only what we stand by but what we stand for. We believe in empowering people. We create and deliver solutions. We give back to community. We think differently and we do it better. Our innovative spirit has driven us to continually evolve and deliver solutions to our dealers and our community and made us a business that our people are proud of and proud to work for.
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Title: Product Support Specialist Primary Location: Australia (AU) - This role can be based remotely across the East Coast of Australia (within proximity to a major airport) Job Grade: 07 Hiring Manager**:** Brendon Satchwell
The Opportunity
We’re looking for a Product Support Specialist – Tractors to support our dealers and customers in maximising equipment performance and uptime across your assigned product line.
This is a field-led, highly connected role where you’ll work across dealers, customers, and internal teams to solve complex technical issues, improve product outcomes, and contribute to future product performance.
This role can be based remotely across the East Coast of Australia (within proximity to a major airport) and involves significant travel (up to ~75%), both domestic and occasional international.
What you’ll do
- Lead and execute product support plans aligned to your product responsibilities
- Investigate and resolve complex product issues beyond standard support channels (DTAC)
- Analyse data from sources such as telematics, warranty, and field reports to identify trends and emerging issues
- Support root cause analysis and contribute to corrective actions, including NCCA and product improvement programs
- Provide in-field optimisation and technical support to dealers and customers
- Deliver technical training and build capability across dealer networks
- Collaborate with global teams, engineering, and manufacturing to improve product performance and customer outcomes
You will be provided with a fully maintained tool of trade vehicle for use in accordance with the Company Car Policy
What You Bring
Required Skills/ Experience:
- Strong technical troubleshooting across mechanical, electrical, or hydraulic systems
- Proven ability to resolve complex product or equipment issues in field environments
- Ability to use data (e.g. telematics, warranty, field insights) to identify root causes and improve outcomes
- Confident communicator with customers, dealers, and cross-functional teams
- Ability to work independently and adapt in a fast-paced, field-based role
Desired Skills/ Experiences:
- Experience with connected machines, telematics, or digital diagnostic tools
- Exposure to product improvement and root cause processes (e.g. NCCA, PIPs)
- Experience supporting agricultural machinery, tractors, harvesting equipment or related agricultural products.
- Experience delivering technical training or coaching
- Exposure to working across global or cross-functional teams
You are someone who
- Takes ownership and sees problems through to resolution
- Thinks beyond fixing issues and looks for ways to prevent them using data and insights
- Is curious and continuously learning, especially with new technologies and tools
- Builds strong relationships with customers, dealers, and internal teams
- Can influence outcomes and collaborate effectively across functions
- Stays calm, resilient, and solutions-focused under pressure
Education / Experience:
Ideally you will have a degree or equivalent related work experience in the following:
Degree in Mechanical Engineering, Technology, or other related fields.
Why Join Us?
At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the support to think outside the box and the advanced tools and technology that foster innovation and achievement.
We are a Global company that truly values its people and provides a broad range of benefits which include a competitive remuneration package, flexible working, social activities, health and safety programs and ongoing training and development opportunities along with other Benefits like-
- A mature outlook on flexible work arrangements which allows you to truly balance work and life.
- Professional Development (Higher Education, Training & Memberships)
- 15% Super if you choose to go with John Deere Mercer Super Plan
- Paid Parental leave – 16 Weeks for new parents
- **This role comes up with a fully maintained tool of trade vehicle for use **in accordance with the Company Car Policy.
If you have the experience outlined above, and the passion to succeed, we would love to hear from you!
Please click the 'APPLY' button now and send through your resume and cover letter detailing your previous relevant experience and why you are the perfect candidate for our team.
Note: Appropriate work authorisations are required in this country prior to application.
Applications for this position will close at close of business 18 July 2026
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.