Production Service Engineer

Adobe Adobe · Enterprise · Bangalore, India

This role is for a Production Service Engineer at Adobe, focusing on supporting enterprise software deployments (specifically AEM) in cloud environments (AWS/Azure). The responsibilities include deployment, operation, upgrade, troubleshooting, and maintenance of customer sites, working closely with Customer Success Engineering. The role requires strong knowledge of Linux, Java, and cloud platforms, with experience in enterprise mission-critical software being essential. While Adobe mentions AI in its company description and hiring guidelines, this specific role is not AI/ML-centric but rather focused on the operational aspects of enterprise software, which may include AI-powered features.

What you'd actually do

  1. support our customers in the deployment, operation and upgrade of their sites on single tenant AEM deployments
  2. provide technical support, work in various troubleshooting & maintenance tasks and providing solutions along with Customer Success Engineering team to ensure overall customer success
  3. Provide triaging support for resolving critical incidents
  4. Focus on ensuring service level agreements for customers

Skills

Required

  • BE/B.Tech in Computer Science Engineering or equivalent
  • 4/5+ years of relevant work experience
  • Strong knowledge of RedHat Linux and Java system
  • Troubleshooting experience in production and non-production environment
  • Experience with Enterprise mission critical software

Nice to have

  • familiarity with Amazon Cloud Services/Microsoft Azure
  • Experience with Adobe Experience Manager (AEM)
  • Experience with long term operation, troubleshooting, and upgrade of Enterprise software
  • Good written and verbal communications
  • Superior ability to demonstrate genuine concern, anticipate needs, and address customer or team or project needs
  • Experience with Automation tools such as Maven, Jenkins, Git
  • Experience with Chef/Puppet/Salt Stack
  • scripting skills in Bash/Ruby/Python

What the JD emphasized

  • Enterprise Software experience
  • Amazon Cloud Services/Microsoft Azure
  • working with customers
  • Enterprise mission critical software is essential